I’m newly installed 4.6. Use WindowsXP.
How do I know if the Resident Protection is on? When I access the “Simple User Interface” it shows it’s off. If I set it to “standard” or “high” is it now running?
How do I have it run automatically?
In the services in WinXP control center, only the iAVS4 Control Serice is running.
The other three are not running:
Anitivus
Mail Scanning
Web Scanner.
When I try to turn them on I get “Error 1068 - dependency service or group failed to start”
All four services are set to start automatically.
The resident protection should start automatically. Try left clicking on the avast icon in the taskbar once. There you should see the status of resident protection. Click on details. Now you should see all the different providers. Here start all the providers if they are not running already. Avast should ask you weather you want to persist the changes, click yes there. That should do the trick. If this does not work, try a repair from add/remove programs. Otherwise do a uninstall then re-install.
Do you have a blue ‘a’ icon in the system tray without a red cross in it?
Where? Can you post a screenshot?
Which provider is off?
Maybe… Depends on what do you answered in the first question.
Do you have a process called ashServ.exe running? (click ctrl+alt+del to see).
If you don’t mess your installation, running automatically is the default.
You will see some avast! services running automatically on Windows XP start.
Did you boot after the installation? Do you have (or had in the past) any other antivirus in this machine?
Strange, Mail service should be configurated to ‘manual’ start… Did you change it?
Re-installed. Re-booted.
The “!avast On Access Scanner” icon has the red circle with slash.
If I left-click I get message “AAVM Subsystem detected a rpc error.”
That is the message I followed to do the re-install.
Services are:
Remote Procedure Call (RPC} -I have changed to automatic and runnning
avast! Antivirus - not running - automatic
iAVS4 Control Service - running - automatic
Mail Scanner - not running - manual
Web Scanner - not running - manual
Thanks for the replies so far - I’m still trying.
In Services > avast! Antivirus (which I cannot start - get the 1068 message) one of dependents is “avast! Standard shield support”. I don’t find this anywhere. Can you tell me where to locate it?
Look, your avast! installation seems to be corrupted. You’re trying to solve the problem and not the cause of it.
Do you use another antivirus, any startup control program (prevx, teatimer, adwatch, etc.)?
Do you try uninstall / boot / install again / boot?
I use Spybot, Zoltctl, and the firewall comes with WinXP.
Was using Antivir until there was problems doing the update, needed to reinstall each time instead. It was deleted before having any problem here.
I deleted avast yesterday, downloaded again, re-booted, still have the problem.
Standard Shield Support seems to be a requirement to start avast! Antivirus.
only these four have ever appeared in the Services anytime I have done the Avast install. Each time I the only selection was to take the recommended install.
avast! Antivirus - not running - automatic
iAVS4 Control Service - running - automatic
Mail Scanner - not running - manual
Web Scanner - not running - manual
Install again by this command on the folder you’ve donwload and save the install file: setupeng.exe /forceinstall
Where setupeng.exe is the name of the executable
Removed avast as instructed.
Initiated the install from “Run”. By appending /forceinstall following “.exe”, either with or witout a space, windows could not find the file.
I took off /forceinstall, ran the install from there, with the same problem results.
I ran the full path. I know this because after trying / forceinstall
/forceinstall \forceinstall and \ forceinstall
I took off the forceinstall and completed the re-install (with same results).
zolt prevents me from downloading, for instance, an “.exe”
I need to turn it off when I do that from a know source.
Yes, in all cases, if I said “delete” I meant “uninstall”.
I had no other antivirus program installed.
The program Antivir ran for over a year with updates, and I find many references to others having to reinstall instead.
So, what is the status right now? What is the exact error message you get when you start the avast! Antivirus service (if you still get that error, of course)
Starting Avast! antivirus service: Message is “Error 1068 the dependency service or group failed to start”
If I left-click the “a” which has the red circle-slash, message is:
“avast! the AAVM subsystem detected a RPC error”
(I checked RPC and it is runnikng).