"Resolve" button does NOTHING after Full Virus Scan on two different Win 7 PCs

[Alikhan]

@glnz post:20

Alikhan - Thanks for suggestion. I’ll try later today.

Dumb Q - If I actually stop Avast, how do I “start” it? Is it listed in my Start - Programs button? I’m used to Avast starting automatically at bootup - I don’t think I’ve ever started it manually !!

Yes.

You have a desktop icon of Avast too.

[glnz]

Alikhan - I win Dumbest Question of the Day. Do I get a prize?

Thanks. This might take me a few days since I’ll need to do a full backup before trying to UNinstall. Thanks for your patience and suggestions.

[Alikhan]

@glnz post:22

Alikhan - I win Dumbest Question of the Day. Do I get a prize?

Thanks. This might take me a few days since I’ll need to do a full backup before trying to UNinstall. Thanks for your patience and suggestions.

For future reference, if required (clean install)

1.Download your version of avast!, the avastclear tool and save them to the desktop:

Avast Free Antivirus
Avast Pro Antivirus
Avast Internet Security
Avast Premier

Download Avast Clear Tool

2. Uninstall Avast from Control Panel (if possible) and reboot.
3. Uninstall in safe mode using Avastclear. [Running Avastclear is normal mode will give a prompt to go into Safe Mode]
4. Install the version you downloaded.
5. Reboot.

Paid: If you have a paid license, insert the license key/activation code after the reboot at stage 6.

[glnz]

Alikhan - By the way. I tried your suggestion:

[b]Try this:

Avast UI > Settings > Troubleshooting > Disable the self defence protection

Then kill Avast antivirus processes via Task manager (Avast Service and Avast UI) and then start Avast again.

Enable self defence again…[/b]

but that did not work.

I’ll be doing a total UNinstall, clean and re-install this weekend. After making a full backup of my wife’s SOHO computer. It will take two hours.

[glnz]

Alikhan - My total UNinstall and REinstall worked.

Thanks for the links.

[system]

@glnz post:7

And on my second Win 7 machine, I am STILL STUCK and cannot do another “Full Virus Scan”. Attached is a different jpg that shows what I get when I try to do another “Full Virus Scan” - and these WILL NOT “RESOLVE”.

This is a major flaw in a core function for Avast - inexcusably bad.

same here win7 64 bit when i pressed resolve nothing happend i spam it 10 time in row and it was freeze