Hello I’m new here and I need help. I accidentally renamed “Alwil Software” in the Program Files because I was trying to delete Axis Games folders (it was this folder that’s supposed to be renamed) well yeah that’s their problem. Anyway after that I tried to undo rename the file folder but nothing happened. After that I tried to open some programs and it failed to load because of missing dll in C:\Program Files\Alwil Software\Avast5 (it was not ashBase.dll) so as soon as everything failed to open I tried to restart my PC but it showed that logonUI can’t start because of the same problem. So I did force restart and then just after the boot screen BSOD showed up and booted my computer. Did Startup Repair and still the same thing it did not fix the problem. Also I don’t any backup cd.
I don’t know much about computers so please help I don’t want to lose important files especially my resume and birth certificate documents!!
That’s strange, i mean renaming a self-protected folder. I’d say it’s impossible but since it might be a bug i wonder how was possible. It could be that it’s not protected agains renaming…
Can you boot in safe mode or does it BSOD even before you can do that?
I disabled UAC and I had administrator privileges. I can’t boot in safe mode actually there’s an option if I should launch Startup Repair or Start Windoze normally.
Not just logonui.exe but EVERY program had issues because of missing dll in the avast directory!
It isn’t UAC related, the Alwil Software folder is protected by avast’s self defence module, so it’s possible that the self defence is unchecked, or it’s not working(corrupt program installation)
Actually i’d sugest an installation from the scratch, if possible.
And what about other security programs, did you got any on your system, even before avast, or beside avast ?
That would be impossible because every time I install programs I double check anything especially when it’s about the system. Also I don’t know how to turn of avast self defense module.
Impossible. My system keeps on getting BSOD and Startup Repair isn’t helping at all.
If you installed avast! in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)
Listen guys my technician told me that the problem is not hardware failure or system failure. According to him he was able to read the memory/stack dump (or whatever those IT people call it) and the problem is a missing system branch file (guess what, a dll) from a software. He was sure about it but he doesn’t know what software is causing the error. He also told me that the PC is fixable if only that software can be removed because the system is dependent on that software. The system is still present because it can still load the boot screen, System23 files and can use startup Repair but it can’t get to the logon screen. So I’m sure avast is the culprit of this. Sorry if I’m wrong because I’m not really good at computers. Technology isn’t just my field. Also my technician can’t get to safe mode, instead it shows the boot device selection screen.
Correct,and at the boot device selection screen you press ESC and continue to press F8 key, the Windows Load Modes should appear next :), and if your tehnician didn’t know that, then i’m not sure about what he said about the dump file.
Try and get to Safe Mode first(if it will be possible), after we’ll se what to do(and please call a person what knows what he’s doing)
Very strange, it seems it’s something weird with your installation as there should be a “Safe Mode” option, and if you could not get to load into Safe Mode, and not having a repair disc, then most likely you will have to reinstall the system.
And it’s most likely not avast related, as it seems you have had problems with you system, as the avast should not permit you to rename it’s files and folders (even with administrator privileges and UAC disabled), and secondly the strange thing with the Safe Mode option not present(by the way there should be at least 4 different safe mode otions, and some others also repair related).
P.S. I believe there is still one option to try, there could be some bad sectors(because of your force restarts) and that’s why your system is getting BSODs at load, you will need to scan you HDD for bad sectors, i can reccomend MHDD(from Hirens boot CD).
By the way how do I make my system read the file? Is it possible to use it through as boot file for devices like USB or DVD? Also if MHDD will be a success then what is the next step? Will it reformat (I don’t have Windows 7 installation CD btw) the HDD or delete bad sectors or files?
MHDD is a HardDisk Analyzer and Repair tool, if it will found any bad sectors it will try to repair them, after the process ends, you will most likely be able to boot into Windows (but this is only if the problem is in bad sectors, and not in the Windows installation itself).
If you are not familiar with such things it will be wery useful to call somebody who is, because it wi’ll be impossible to guide you in the repair process as there may be different situations.
So what do you need to know:
MHDD is located in the Hard Disk Tools section.
MHDD is a Dos program, so it may confuse you, but it’s very easy, see this:
On run you will see drive selection menu. Please select any device you want(Your system drive). You can always call this menu by pressing SHIFT+F3.
Now you can press F1 and use whatever commands you want. Please be extremely careful when running MHDD first times.
Best commands to try first are EID, SCAN, STOP, CX and TOF. Some of them have shortcuts, for example F4 for SCAN.
---->You need the “Scan” command.<----
Functions (Remap, Erase Delays) are switched off by default, switch them ON, and when you’re ready press Enter.
Okay the system was able to read the boot device BUT! It won’t enter my commands. It says Error 30: Invalid Argument or Error 17: Cannot mount selected partition.
I followed your instructions and the rebootable USB drive. There could be something wrong but I don’t know what it is. It could be my command, how do you enter the command anyway?
Oh and by the way I’m not sure about this but I think snxhk.dll is causing the problems. Can I get more info about that file? I can’t seem to find it in Google or other search engines.
And here you should select MHDD from the Hard Disk Tools menu.
When MHDD will load you should see the drive selection screen, here you select your hard drive(it should be master, as MHDD cannot see slave ones):
Here you should activate “Erase delays” (ON), and after that when you will press enter the scan will start.
P.S. you better burn the ISO on a CD as with the USB method it seems you don’t succeed :), also you could burn the ISO through Ultra ISO, Power ISO, Nero, if you have one of those installed just open the ISO( double click).
Well it’s obviously an avast component library, and not sure(we’d need actually a confirmation from an avast dev.) but it seems to be sandbox related.
If you could say what does it say about this dll, or it’s just dispalying a missing component dialog ?
Well describe please the boot sittuation more detailed, what does it display ?