Since May 31 I can’t update Avast virus database and program (not automatically, nor manually). The program reports that can not connect to the Avast servers. I have this problem on 3 computers. I can not access Avast main website www.avast.com, but can access forum.avast.com, support.avast.com
Ping and traceroute results don’t show any problems.
Have scanned my computer with: Malwarebytes, Kaspersky Virus Removal Tool, Panda Active scan, Spybot S & D. No problems found.
I had this problem too because I had Ashampoo free firewall installed, as soon as I removed it and reinstalled Avast the problem went away.
Hope this helps.
AVAST Software a.s. is currently blocking access to port 80 (that effectively means websites and updates of avast! software) of its servers from following countries: Iran, Sudan, Cuba, Syria, North Korea and Burma/Myanmar. AVAST Software a.s. [and its subsidiaries/sister companies] must not provide any services in these countries because of policies and regulations that are applicable to AVAST Software a.s.
Blog and forum are available, because we hope they are information source/personal communication service and because of this they have exclusion from these regulations.
I am in Spain. I am not in Iran, Cuba, North Korea etc. Is Spain blocked as well? If yes, why there is no official information about it?
I am very tired, nervous and angry. 2 years ago I had a trojan and a backdoor installed in my PC but Avast didn’t report any problems. Now I spent almost 24 hours trying to find out why I can not update Avast and why I can not access Avast website. I have scanned my computer with all possible antivirus software - Kaspersky, Malwarebytes, Panda, Spybot S&D. No problems found, but I still can not update Avast and I can not access Avast website.
I am tired stress and of lack of official information.
If it’s a similar case and updates and Avast website doesn’t work because Avast have blocked something, tomorrow I delete Avast and install another antivirus software.
true_indian, thanks, I know about Tor, but it’s not a solution.
I need to know the reason why I can not update Avast and why I can not access Avast website.
I am not using a free version of Avast. I paid for it, but now updates don’t work. No official information, nothing. I can’t use Antivirus which never updates.
If Avast has blocked some countries, including Spain, I need to know it. Then I install another antivirus software and forget about it.
true indian, I already have scanned my computer with Malwarebytes, Kaspersky Virus removal Tool, Panda, Spybot SD. No problems found.
If you think that it’s malware that can not be detected by any of these sowtware, how is it possible that this problem appeared on 2 computers at the same time? The same problem has 3rd computer which was off for several weeks. Last night I turned it on and tried to update Avast. The same problem - can’t update.
go ahead and follow in yokenny comment and contact support.its free…also u must attach the logs…There is something that logs reveal than just what scanners show…disable avast when doing scans from tools like OTL