Resolved: Found one Trojan horse on Windows 7 computer

Avast Free Antivirus / Premium Security
1

HI I was wondering if I could ask a question you see we have two computers in the house and I look after the security of them. My mom told me that the computer that has Windows 7 on it was really slow when I got back home I did a quick scan last night and avast 7 free lased version when finished found one infected file so after I put the trojan in the virus chest it was successfully put in the chest then I was asked to do a boot time scan to do a full clean up so I ran the boot time scan and while the boot time scan was running it found some files that were infected with funweb and my websearch. My question is this should I worry about the files that are infected with funweb Pup and my web search. So today after avast 7 free was updated I did a full scan with avast and it got done and said no threat found does this mean that the trojan is no longer on this computer. I was just wanting some help
the name of the virus is win32: $R9HF5.exe Lockerscreen-MU (TRJ) severty High
Ps: I sent the virus to the virus lab

Thanks and have a great day

2

hey i suggest you follow this guide and attach your logs.

http://forum.avast.com/index.php?topic=53253.0

a malware expert will guide you from there.

3

HI I should mention that I installed and ran malwarebytes free on the second computer witch is Windows 7 and it did not find any threats at all.

Thanks

4

hey you should follow this guide on the computer avast found the Trojan.

the malware expert needs those logs to be able to help you with your problem.

5

Thats why i dont install those softwares as junk on my computer… all i do use google.co.uk for search

6

hey thehulk this guide is safe to use and will be needed for the malware expert to be able to help the users with there malware problem.

7

not the guide i mean installed with funweb and my websearch

8

HI I am scared to do something wrong because the computer I am talking about is my step dad’s computer when I found all the funweb stuff and my web search it was only during the boot time scan and it put all that stuff in the virus chest anyways. I am not an advanced user at all and I am worried about messing something up that I won’t be able to fix if I delete the wrong file do you understand.

Thanks for your help everyone

9

If you want to be sure (safe) then follow this guide: http://forum.avast.com/index.php?topic=53253.0
You can ask if you don’t know something.

DJBone

10

HI If I install adwcleaner on my Windows Vista computer or the second computer can I just do a scan and safe the results in the program to make sure I am deleting the right stuff and not messing something up is this possible with adwcleaner at all.

Thanks

11

AdwCleaner will only remove browser/toolbar crap :wink:

if not run, Essexboy will remove the same crap when he see it in the OTL log, but it saves him lots of time and work when creating the OTL fix as he then dont have to include this :wink:

12

hI I was wondering if I could ask what does otl do by oldtimer what does it do exactly and what do I do after the scan is complete what do I do with the log how do I save it and put it on the virus and worms section.

Thanks

13

it does not do anything until Essexboy instruct it to do so, based on the diagnostic log it produce when you run it first (surf the virus and worms topics and see)

do I save it and put it on the virus and worms section.
you can save it here as you have already started this topic
what do I do with the log how
all instructions are in the guide you got link to

Essexboy need the following logs

AdwCleaner
Malwarebytes
OTL
aswMBR

14

HI I was wanting to ask another question do all these programs in the malware guide work on Windows Vista systems fine.

15

Yes.

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HI with Otl do I just simply push run scan button and let it scan do I paste anything in the custom box below or is that after Essboy has had a look at the otl scan log is it just one otl log I put i nmy reply.

Thanks for the help

17

You just run the scan and attach the log produced for the experts to examine.

18

This is offtopic, but your signature says…

Windows Vista Home Basic Ram: 138 GB Avast free 7.0.1474

Are you sure that you have 138 GB of RAM with Windows Vista Home Basic? Even x64 version of Windows Vista Home Basic can only handle up to 8 GB of RAM.

64-bit Vista Business, Enterprise and Ultimate can handle up to 128 GB of RAM.

19

HI I was wondering can some one explain to me please how many logs are their with olt to put in my reply and can someone also explain to me please what do I do when I open olt do I just push the run scan button or the quick scan button and do I do anything else. I should remind you that have the logs for Windows Vista not windows 7 should I start a new topic for Windows vista and my logs.
I should also mention that I am new at this kind of thing

Thanks very much

20

Diddy please go back to this thread http://forum.avast.com/index.php?topic=53253.msg451454#msg451454 and read thoroughly, everything is explained there clearly with detailed instructions and pictures.

Stick with one system at a time otherwise confusion is bound to happen.