Disregard :-[ I didn’t notice that you had an error message at install.
Since there was an error reported when you installed the new version of Avast, I recommend a clean uninstall using the Avast uninstall tool http://www.avast.com/uninstall-utility and a fresh install. Make sure you use the uninstall tool for both version 4 and 5 since you have had both installed on your computer.
First download and run Malewarebytes Free to check for any malware that may have caused the problem with the install. http://www.malwarebytes.org/ Make sure you update it before performing a full scan.
Glad I could help. Sorry for not noticing that there was an error during install.
Will you modify the subject line to this: [Resolved]Topic: Help me! why?
:-[,Sorry,today,the same problem still happens. >:( I donot know why?crazy!!! :-[
I dont want to install-uninstall-reinstal.
Install successfully,restart cpu,the same problem still happens. :-[ :-[ :-[ :-[ :-[
Technician help me!
Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility and save it to your HDD (it has uninstall tools for both 4.0 and 5.0).
Disconnect from the Internet at this time.
Go to Control Panel and uninstall Avast through Add/Remove Programs if possible and reboot.
If Step 4 fails, boot into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool. You will need to uninstall all versions of Avast at this time.
Reboot.
Install the newest version of Avast and reboot.
Get Internet access and register your copy or add the license key for Free, Pro.
If you continue to have problems after the new installation, then we need to look for malware causing your problem:
Check your computer for malware with Malwarebytes’ Anti-Malware (MBAM).
· Download freehttp://www.malwarebytes.org/ (the blue button) for an on-demand scanner.
· Double Click mbam-setup.exe to install the application.
· After install, click update so you have latest database before scanning.
· Under Settings:
o General: Automatically Save File After Scan Completes is checked off
o Scanner Settings: Check all boxes
o Updater: Download and install update if available is checked off
· Once the program has loaded, select “Perform FULL Scan”, then click Scan.
· The scan may take some time to finish, so please be patient.
· When the disinfection scan is complete, a log will appear in Notepad and you may be prompted to Restart. (See Extra Note).
· Click the “remove selected” button to quarantine anything found. You will find the infection details under the Quarantine tab.
· The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
· Copy & Paste the entire report in your next reply.
Try the Repair first and reboot. If this does not work, then do the uninstall/clean install and reboot. If this does not work, then download and run a full MBAM scan and post your log for us to review for malware. Thank you.
the software you said I cannot download.I think there must be conflict between avast & virtual camera,or virtual tools.Because of it I have changed a AV of Kingsoft.Waiting for updateing.wht a shame. :-[ I prefer to avast!But you cannot solve it. Why V4.8 can use both of the 2 software(Magiccamera & softcam)?I thought V5.0 the program had a little changes.
If you are having difficulty downloading software, then this is not an Avast issue. This is why I wanted to rule out malware on your machine.
In addition, you continue to think that the problem is a conflict with 2 of your software and Avast, but you never gave us a chance to complete our trouble shooting. I think that you will find after trying to download some other software that you will continue to have problems.
We are more than happy to continue working with you if you are willing to work with us to help resolve your problems. Thank you.
:-\when change AV of Kingsoft ,both of those virtual cam can be used.And the soft ware you said ,scans my cpu.it showed an error like that ,Malwarebytes’ Anti-Malware cannot used normally.Actually,I like avast!Malwarebytes error report：
Why did you not let MBAM quarantine the infections you listed? Your log says “No action taken?”
Sometimes people with cracked versions of Windows display this as well as people with actual malware. I need to ask…Are you using a cracked/pirated version of Windows? If you are using legit version of Windows, please update MBAM again and do the scan again, but this time any infection that comes up, put it into quarantine. Post your new MBAM log. Thank you.
will, if you help him/her today his computer will be okay, tomorrow he/she supper the same problem again :o;D, that maybe because his/her computer have ghost image recovery can only be cure if he/she disable it first and make another ghost image after his/her computer is completely repaired
bong2x, twice you have refered to ghost image recovery being a problem for the OP in this thread, where does the OP mention that he is using ghost image?
wli, you have enough post’s now to place some information about you system in forum profile information.
This will greatly help those that wish to help you.
We are also dealing with an OP with a slight language barrier, and we are used to communicating with people from all over the world. Sometimes patience is required. Thank you.
@ wli,
Now that you have over 20 posts, craigb has asked you to enter the the following information:
Please go to PROFILE on the top of the main forum page > Modify Profile > Forum Profile Information > Signature. Enter information about your system like the Operating System (OS), RAM, browser, security software, what version and product of Avast and firewall you use and other items you wish to mention. See our signatures as an example. The purpose of this is so that we can offer pertinent advice. Thank you.
Instead of typing in your system information, follow the directions I wrote and this way you won’t have to type it in again…it will come through automatically with every post.
Question: I see you typed in “360.” Are you using IObit 360?
I was thinking the exact same thing. wli, if you do have iobit 360 on your system it would be wise to delet it as you cant have two av’s on the same machine, running or not.
I donot know why?crazy!!! :-[
