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Third reply from Avast!
"Good morning - ,
Thanks for the information. I will send the email address across to iYogi and get a copy/breakdown of the call logs so we can see exactly what happened there.
- I would really like to stress that I understand the points you are making on this and I will continue to work with you until you are happy that the situation has been clarified/rectified.
Thanks again,
Adam"
Hey Adam, congrats. on the position upgrade!