First, I apologize for my bad English. I am looking for days and days on the forums Avast! and on Google because I can not configure Windows Live Mail and Avast! 5 Internet Security. I tried all the configurations, I have disabled the checkbox “This server requires a secure connection (SSL)” … I should mention that I also uninstalled, cleaned the files and reinstalled Windows Live Mail. I also changed the parameters of “sensitivity” (minimum to maximum) in Avast! … Finally, full of tests without success … Note: if I tick the boxes “This server requires a secure connection (SSL)” it works again but obviously no email is scanned by Avast! I attached 3 screenshots to show you my settings :
Thank you for the screenshots. I said exactly the same settings as yours but I still have the same error message from Windows Live Mail. If I change SSL to TLS in Avast! this does not work but I see that Windows Live Mail looks longer. I can therefore see that to change a setting in Avast! is “real.”
I reinstalled Avast! Internet Security 5. Then I replaced all the boards settings as I described above. The error was repeated … I send you the log you ask me.
Accuracy: I also tried another PC in 1 and the problem is identical.
I’m Sorry I forgot to mention that you should enable the debug logging in Settings/Maintenance. Please post the log again after testing with debug enabled.
I do not think the problem comes from Hotmail or Gmail servers …
When I tested the beta version of Avast! 5 I did not have this problem: it was enough to do exactly as I explained in the Help unchecking the appropriate box (SSL client mail) and emails received / sent were well controlled by the shield mail Avast! 5
dejavu, Do you use the avast firewall ? Did you try stopping it, if it helps ?
Or other programs that could block connections (maybe incompletely uninstalled) ?
I use the default configuration of Avast! Internet Security. I tried a lot of changes: Disabling the firewall as well as that of Win7 and Avast! but it changes nothing. I tested the PC my wife and she has the same problem.
I do not really see what it can come … And as I said yesterday this feature worked with the beta.
thank you Zyndstoff, I tried these settings but it does not work. I uninstalled Windows Live Mail (and any related applications), cleaned the registry manually, I deleted the folders / files related to WLM, removed settings SSL / TLS in Avast!, Disabled the firewall of Win7 and Avast! … After resettlement the error message returned in WLM.
Yet I used to configure the PC (it’s part of my job) but I admit that there is an enigma.
EDIT : I can give you some details.
Still, I tried again to follow all the steps proposed by Zyndstoff and here the results:
With a Gmail.com account I can not send email with port 587 (error sending)
Even if I change the settings in WLM, I delete settings for SSL / TLS Avast when I restart my computer, then restart WLM: windows alerts Avast! not return.
When I change the SSL port 995 TLS error does not appear immediately (contrary to the port 995 over SSL) in WML> WLM remains on "Checking for mail for at least 30 seconds to 1 minute and then he displays the error as in the screenshot of my first post.
If I indicate the port 25 and the box checked for SSL in WLM I can send mail through WLM> Avast! recognizes this port and indicates gmail.com> 25> TLS. Now, if I untick the box SSL in WLM (I keep port 25) then I can not send email and the error message comes from WLM.
I can send email via port 465/SSL WLM. If I untick the box SSL in WLM I can not send email because the error message reappears.
Did you consider to try Thunderbird 3 (you can use the portable version and download from portableapps.com - needs no installation!) to test the mail scanning?
This looks like a LiveMail problem to me…
Zyndstoff, I received your PM May I can not answer you directly so I am here: No, I have not had time to test with Thunderbird (too much work). I think to test this weekend. I’ll keep you informed
- every few days it works as supposed to do,