I have just installed Avast Free, but the updating appears not to work, either manual or automatic. If I try to manually do it, it takes about 2 seconds, informs me it is up-to-date, but if I go to ‘summary’ it says I am not. I am on vista, and am not running any firewalls other than the default windows one.
Set avast update settings for “No proxy” and test, please.
Tried that, no difference.
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).
If the file is too big for the forum, post the last 400-500 lines of it.
I’m pretty new to this stuff, how do I do that?
Run (open) Notepad.
Open C:\Program Files\Alwil Software\Avast5\Setup\setup.log file
Go to the end of it, copy and paste a significant number of lines.
Or, while posting, click on the “Additional options”, then on “Select file” button.
Select C:\Program Files\Alwil Software\Avast5\Setup\setup.log file and click ok.
Then post. It will upload the file.
13:48:24 min/gen Started: 10.09.2010, 13:48:24
13:48:24 min/gen Running setup_ais-2a5 (677)
13:48:24 nrm/sys Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
13:48:24 nrm/sys Memory: 48% load. Phys:944664/1832644K free, Page:2571528/3921752K free, Virt:2046580/2097024K free
13:48:24 vrb/sys Computer WinName: DJ1917-PC
13:48:24 min/sys Windows Net User: SYSTEM
13:48:24 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /session “8”
13:48:24 vrb/gen DldSrc set to inet
13:48:24 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
13:48:24 min/gen Old version: 2a5 (677)
13:48:24 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
13:48:24 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a02896 (53938M free)
13:48:24 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
13:48:24 nrm/int SYNCER: Agent=Syncer/5.00 (ais-677;p)
13:48:24 vrb/sys Computer DnsName: dj1917-PC
13:48:24 vrb/sys Computer Ip Addr: 192.168.1.65
13:48:24 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (53938M free)
13:48:24 nrm/int SYNCER: Type: no proxy
13:48:24 nrm/int SYNCER: Auth: no authentication
13:48:24 vrb/pkg Part prg_ais-2a5 is installed
13:48:24 vrb/pkg Part vps_win32-10091000 is installed
13:48:24 vrb/pkg Part setup_ais-2a5 is installed
13:48:24 vrb/pkg Part jrog-a7 is installed
13:48:24 vrb/pkg Part jrog2-22 is installed
13:48:24 vrb/gen LoadState: Edition=1
13:48:24 min/gen Old version: 2a5 (677)
13:48:24 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
13:48:24 min/gen GUID: d1758a55-7696-40bf-b25c-4424bb8f6bd7
13:48:25 nrm/gen Server definition(s) loaded for ‘main’: 280 (maintenance:0)
13:48:25 nrm/gen SelectCurrent: selected server ‘Limelight 002 AVAST5 Server’ from ‘main’
13:48:25 nrm/int SYNCER: Type: no proxy
13:48:25 nrm/int SYNCER: Auth: no authentication
13:48:25 nrm/int SYNCER: Agent=Syncer/5.00 (ais-677;p)
13:48:25 nrm/int HttpGetWinsock(http://ll002.avast.com/iavs5x/servers.def.vpx)
13:48:25 nrm/int Used server: http://ll002.avast.com/iavs5x
13:48:25 min/fil GetFileWithRetry: servers.def.vpx downloaded .
13:48:25 min/fil servers.def.vpx not changed, 1284111551
13:48:25 nrm/gen Server definition(s) loaded for ‘main’: 280 (maintenance:0)
13:48:25 nrm/gen SelectCurrent: selected server ‘Download823 AVAST5 Server’ from ‘main’
13:48:25 nrm/int SYNCER: Type: no proxy
13:48:25 nrm/int SYNCER: Auth: no authentication
13:48:25 nrm/int HttpGetWinsock(http://download823.avast.com/iavs5x/prod-ais.vpx)
13:48:25 nrm/int Used server: http://download823.avast.com/iavs5x
13:48:25 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
13:48:25 min/fil prod-ais.vpx not changed, 1284102682
13:48:25 min/pkg LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
13:48:25 vrb/pkg LoadPartInfo: jrog = jrog-a7 returned 00000000
13:48:25 vrb/pkg LoadPartInfo: jrog2 = jrog2-22 returned 00000000
13:48:25 vrb/pkg LoadPartInfo: program = prg_ais-2a5 returned 00000000
13:48:25 vrb/pkg LoadPartInfo: setup = setup_ais-2a5 returned 00000000
13:48:25 vrb/pkg LoadPartInfo: vps = vps_win32-10091000 returned 00000000
13:48:25 min/pkg LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
13:48:28 min/int submit has nothing to send
13:48:28 nrm/pkg Submit: files 0, bytes 0, time 0 ms
13:48:28 nrm/pkg Submit success: files 0, bytes 0, time 0 ms
13:48:28 nrm/pkg Transferred: files 2, bytes 528, time 437 ms
13:48:28 nrm/pkg Retries: total 0, files 0, servers 2
13:48:28 vrb/fil NeedReboot=false
13:48:28 min/gen Return code: 0x20000001 [Nothing done]
13:48:28 min/gen Stopped: 10.09.2010, 13:48:28
Your software is fully updated: program 5.0.677 and vps 2010-09-10-00
Edit: problem fixed by going to ‘Uninstall a program’ and repairing the Avast installation, in case anyone else with the same annoyance reads this.
dj1917,
Now that your issue is resolved/fixed, please go back to the first open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title so this thread can be closed.
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