Response Time Support

Hello.
I found bug in avast (not detected the virus).
Reported this (28/09/2009)

where you post that thing? ::slight_smile:

Managed Client don’t detect virus

To support.avast.com responded :smiley:

November 1 support staff wrote to me that I have not updated the VPS, advised me to update. And then it lost again!
Is this normal? :o ???
Now 3 more days to wait? Plus 2 non-working day (already passed). Total support services must answer 6 November (at best).

Erm, have you tested if avast! is now detecting that?

yes. avast netclient still does not detect the virus (VPS: 4.10.2009).

anyone knows how many have to wait grebanuu support?
infected computers breed like rabbits! save that the virus harmless.