Restart needed after each restart

Avast Free Antivirus / Premium Security
1

Hello,

I recently install Avast Home edition and each time I boot up or reboot my computer Iget a message that Avast needs to restart my computer. I’ve tried running the 'repair" utilily from Add/Remove Programs, but it’s still happening. Can anyone help?

Here’s my version information:
Version: 4.5.561
VPS File:0505-1

I’ve attached a file that includes the last 100 hundred lines or so of my setup log.

Thanks in advance!
Jay

2

I am sorry, but your setup.txt file is empty…

See here:

http://forum.avast.com/index.php?topic=10645.0

See what Igor advised to that guy… try checking on that file and post back…

3

Ooops… I’ve re-attached the file. Sorry, must not have had enough coffee before my first post.

4

Seems that the installer is trying to update the aswBoot.exe file (boot-time scanner executable) in your system directory - but doesn’t succeed.
Hmm… do you (= the logged on user) have enough access rights to do that?

5

yep, it’s my personal laptop and I have full admin rights. Might another program be interfering? I have Microsoft Anti Spyware installed… but ususally it prompts me if there’s a suspicious file being installed.

I don’t know if this is related, but the Avast system tray icon says that only 5 of the six providers are running. The one that isn’t running is the Outlook/exchange one and the status says that it’s waiting for a system restart. I don’t use Outlook or exchange on this computer, however.

6

Maybe some kind of “backup” program that would put the aswBoot.exe file back?
Check the aswBoot.exe file in your system folder, please - are you able to move it elsewhere? Or maybe, is the read-only flag on?

7

That file is located in C:\WINDOWS\system32. I checked, and it’s not read only, and I when I tried to move it I got an error message that said that it couldn’t be moved because another program or person was using it.

Is that the right place for it?

8

Something is using aswBoot.exe? That’s rather strange, in my opinion.
Please, download Process Explorer. When you start it, press Ctrl+F (Find handle) and enter aswBoot.exe into the box. What are the results?

9

Process explorer - What a handy little tool! It says the process is DeleteSvc.exe

10

Do a google search for that it indicates it is usually found in C:\Program Files\SpyCatcher\DeleteSvc.exe

It would appear that this is associated with ‘SpyCatcher’ and may be trying to stop/protect changes or thinks avast1 is trying to do something suspicious (which it is not). If you have spycatcher I would try disabling it.

11

If you don’t use MS Outlook (not Outlook Express) you can terminate Outlook/Exchange provider. If you use Outlook Express or any other mail client, you just need Internet mail provider enabled, not Outlook/Exchange.

12

Ok, so I de-installed SpyCatcher and restarted, I didn’t get the message again. Thanks! Do I need to do anything else to make sure Avast is running properly or am I good to go?

Anyone have any good suggestions for alternate Spyware that won’t cause this problem to happen?

Thanks so much for the great support!

Jay

13

You’re good to go my friend. Spyware Blaster is one hell of a product. best of all it’s free… configure it, download latest definitions for all browsers you have, and you don’t have to minimize it. You can completely close it and it will still protect you…

See here:

http://img208.exs.cx/img208/7939/spwblastscr3eb.jpg

Link: http://www.javacoolsoftware.com/spywareblaster.html

Cheers !

14

If you haven’t already got these program, I would, they all work with avast and they are all freeware.

  1. Ad-Aware
  2. Spybot Search and Destroy
  3. Spywareblaster
  4. Download HijackThis.zip
15

Thanks all! Much appreciated.