Restore of file in virus chest doesn't work

system · 2015-09-02T01:06:25.000Z

Avast placed a file (dll) in my virus chest last night. It appears to be a false positive because when I scan the file in the chest with Avast, it reports no virus (right click on file and select ‘scan’). However, I’m unable to restore the file to its original location. I’ve tried right clicking on the file in the chest and selecting both ‘restore’ and ‘restore and add to exclusion list’ but the file remains in the chest, it does not get restored to the original location and the functionality of the application that relies on that dll is still broken.

I did ‘submit file to virus lab…’ as a false positive. Will this in some way stop me restoring it? I don’t see why.

How can I fix this? My system is Windows 7 64 bit and I was logged in with administrative privileges when I tried to restore the quarantined file.

Cheers
Glenn

Pondus · 2015-09-02T05:01:40.000Z

I've tried right clicking on the file in the chest and selecting both 'restore' and 'restore and add to exclusion list'[b] but the file remains in the chest[/b],

a copy of the file will remain in chest when you restore

Avast 2015: Using the Virus Chest https://www.avast.com/en-eu/faq.php?article=AVKB21#artTitle

system · 2015-09-02T07:08:00.000Z

Sorry, should have been clearer. The file remains in the chest AND does not get restored to the original location. Nor does the application the DLL belongs to work properly now.

I’m stuck - short of reinstalling the application, I don’t know what to do.

Cheers
Glenn

Milos · 2015-09-02T08:18:49.000Z

Hello,
are you able to “Extract” that file to another location and send it as False positive using https://support.avast.com/ → Avast Virus Lab?

Milos

system · 2015-09-03T00:57:41.000Z

Ok, I successfully extracted the file to another location and think I successfully sent it to the virus lab (I got some strange dialogs after I hit ‘submit’ so not completely confident it sent ok).

I have now also been able to restore my application functionality by copying the extracted file to the original location. I noticed when I did this that Windows 7 warned me I needed administrative privileges to do this (as it was going to a subfolder in ‘Program Files (x86)’ folder). I was logged in with suitable privilges and the copy worked fine, and restored my application’s functionality. Note, I was logged in using the same account (with administrative privileges) when I first reported this problem so this can’t explain why the restore didn’t initially occur - unless, of course, there is a bug in the restore function in avast that does not interface properly with Windows 7 64 bit under these circumstances.

Cheers
Glenn

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