Hi IcyLady,

Follow the instructions here for the removal of MarketScore:

Uninstall the spyware You should try this method first. It uses the hidden uninstall feature of the spyware.

Follow the instructions for your operating system.

* Windows 95/98/Me
     1. Click Start > Run.
     2. Type the following and press the Enter key after typing each one:

        command
        "%WinDir%\SYSTEM\NSCheck.exe" /uninstall

* Windows NT/2000/XP
     1. Click Start > Run.
     2. Type the following and press the Enter key after typing each one:

        cmd
        NSCheck /uninstall</blockquote>

http://www.symantec.com/security_response/writeup.jsp?docid=2004-042117-5317-99&tabid=3

Go to Start>Control Panel>Add/Remove Programs and uninstall any entries for the following:

HiTrust
ActiveToolBand

In addition, check ever entry in Add/Remove carefully: if it’s not something you recognise, Google the name: if you see a report that it is adware or spyware, read about the risks and consider removing it.

Also run scans with the following:

a-Squared Free:

http://www.emsisoft.com/en/software/free/

Spybot Search & Destroy:

http://www.safer-networking.org/en/download/index.html

Come back and tell us if the situation improves!