Right click scan problem

when i san any file by right click menu avast antivirus is stopped and no scan progress i must close it

http://i39.tinypic.com/2ykn8qp.png

this problem is only with the new version

have you tried avast repair?

controlpanel > ad/remove programs > avast > uninstall/change > repair option … wait a minute and reboot

any change?

Encountered the same problem.
Using the repair option from control panel + reboot didn’t help.
For me it seems to be doing a Full Scan instead of scanning the files selected.
This seems to be caused by 2014.9.0.2008 update. I had version 2006 till recently and it worked.
I’m using Windows 8.1 x64, if that’s important.

UPDATE: I see a few new scan tasks named ‘?? ??’ in the list together with quick scan, full scan, etc.
It looks like a custom scan task and has a delete option, but it doesn’t work, so I can’t delete them :frowning:

As far as I am aware, all of the scans in the “new” version (2014.9.0.2008) use a circular progress indicator like the one shown in the screen shot below (which is from a right click), and not the horizontal indicator shown in your screen shot.
Perhaps you could post the exact version number of the avast you have installed.

A full reinstall fixed it for me. My installation got somehow broken with the update. Not sure what happened, but the real-time protection was scanning things and reporting it works, while at the same time Windows didn’t detect avast and Windows Defender was active. Really confusing.

i founded the problem

it is because i resorted the last build settings so it looked like the screen shoot
but when i uninstall avast and reinstall without importing the settings it worked perfectly

so why this problem occured with the importing settings

I am having the problem. When start the “right click scan” avast starts to scan all available hard drives!? Under “scan” I can see all jobs I tried. Every time I start a new right click scan, it creates another fault entire. When looking at its settings, you can see, that avast will scan “all available hard drives” and the folder/file I selected. I can not even delete these “???” entries ?

Avast Version 2014.9.0.2008 windows 7 x64

http://s13.postimg.org/oubvt44dj/avast1.jpg

http://s30.postimg.org/jvdu6d93l/avast2.jpg

solved !! I reset the “programm settings” only. works