Hello, I have been using avast for along time.
I recently recieved this email from comcast
Dear XFINITY Customer,
XFINITY identified one or more of your computers may be infected with a bot. You might have already seen an Alert from XFINITY informing you about bot activity.
We strongly recommend you take action to remove malicious software from your computers.
We appreciate your prompt attention to this important security notice.
Sincerely,
Constant Guard from XFINITY
I went to this site which told me
Constant Guard™ from XFINITY has identified that one or more of your computers may be infected with a bot.
It told me I was infected with RK_Pihar_Group
A google search shows only other comcast users asking about this .
Could this be a scam so you PAY comcast to fix your computer? (LOL)
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If you have Constant Guard Protection Suite on your pc, you may be running Norton Security Suite. Since you’re saying to be an avast user, that would mean two antivirus products on the same pc. This is advised against, since each antivirus gets in the way of the other. Please uninstall either one or the other; NSS of course, as this is an avast forum. Singular labs links to instructions and a tool for this http://singularlabs.com/uninstallers/security-software/. And do read the instructions.
Next step would be to see if your pc is infected and remove the infection. Our volunteer malware removal specialists require you to gather some info on your pc, and attach the resulting logfiles to your next post in this thread. Here are instructions http://forum.avast.com/index.php?topic=53253.0
The other Constant Guard service runs on Comcast servers and seems to monitor your Internet traffic pattern. Hence they could determine your pc might be part of a botnet. I don’t think a free cleanup of your pc is part of the XFINITY offering. So yes, Comcast would like you to pay for this http://xfinity.comcast.net/constantguard/botassistance/dnsbot.
Comcast/XFINITY wouldn’t scam their customers, so please do take steps to cleanup your computer. On this forum, advice is free; but due to different time zones it will take a little longer.
A qualified removal expert has been alerted to your posting and will soon look into the matter.
Follow his instructions to the dot. With him you are in the best of hands,
I have malwarebytes pro installed .
Havent used norton or symantec products in years
I use avast and recomend it and malwarebytes to all my friends
I did end up calling comcast security assurance desk.
They checked and said not to worry they could find nothing
(actually not very helpfull in why I got the email)
So, I do recomend for anyone that get one of these emails
to call comcast security assurance and ask them to check BEFORE getting their " professional " help.
I have copied the post I found with contact info for comcast
You can contact the Comcast Customer Security Assurance Department: and they will be able to verify what was detected and if anything has been detected since that time. This is a free service and they are usually pretty helpful.
Business Hours:6:00 am – 2:00 am EST
7 days a week