Rocket Tabs/ Web Protect + 2 other Avast! did not detect/ IP stack hijacked

Viruses and worms
1

Working on a clients computer last night there were 4 products that were not supposed to be on her machine.
Avast! was busy spinning away on the task bar and ignoring these mal-wares.

Rocket Tabs, Webprotect and 2 others were installed. I searched for each one and found each was mal-ware and used Revo Uninstaller to remove each one.

None had a working uninstaller (no surprise) and one of them was malicious enough to destroy the IP stack on the way out.
Going to perform a repair install of Win 7 now.

Avast! should have detected any mal-ware capable of inserting itself into the IP stack and damaging it upon removal.

I’m going to convince her to switch to another product and seek her money back from Avast!

2

Those come under the heading of PUP (Potentially Unwanted Programmes). Inasmuch as they are not viruses but adware, and as such some people actually install them. By default Avast does not scan for PUP’s but it can be switched on within settings

There is no need to repair install windows for something as minor as that when run MBAM as a second line of protection would remove them. MBAM is designed as anti-adware which requires different programming to antiviruses

Run the following programme and it should clear them. If not I can do it manually. The ipstack can be reset manually within windows using the command netsh winsock reset catalog

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

3

I’m not asking for help repairing the computer; I have been doing this job for many years now.

I’m stating that of the 4 mal-ware installed, if they damage the IP stack on the way out then they are viruses, not PUP’s as supported by 13 other anti-virus products who disagree with Avast!.

Avast! should have warned my client of the potential problems with installing those mal-ware products and it did not.
If PUP protection is not on by default and a common user has to go into the Avast! settings and turn on PUP protection then this is a grave flaw in Avast! design.

She is going to switch to another product and seek a refund for Avast!

4

Marmot,

as Essexboy said, those are PUP’s, not malware.

used Revo Uninstaller to remove each one... and one of them was malicious enough to destroy the IP stack on the way out.
That means the Revo uninstaller did it, not the PUP. Do you even know what a IP stack is?

avast will detect PUP’s if you enable it in the settings.
Don’t know what you have been doing all those years,
but to me it seems not learning what is what and how applications work.

There will be no refund since avast performed as it should.
Refund is not given if it is a pebkac error.

5
That means the Revo uninstaller did it, not the PUP. Do you even know what a IP stack is?
Yes, I have been servicing machines since 1989. Thanks for staying civil!
avast will detect PUP's if you enable it in the settings.
Then Avast! is flawed as that should be on by default.
There will be no refund since avast performed as it should. Refund is not given if it is a pebkac error.
Another insult huh? Must do you well in your interpersonal relationships.

There will be a refund. Count on it.

6

1989? That was in the time of the ZX and C machines.
Guess what, I started in 1983.
I have build my first computer with transistors, resistor and such.

Why should it PUP detection on by default?
Guess what will happen if it is…

Saying there will be no refund is a insult?
Since when is that?

If you where anyway near knowledgeable you would have told what a IP stack is.

7

I had my first compute in 1978. A Commodore PET 2001 that I desoldered and upgraded it’s RAM from 16k to 32k.
Coded that machine in assembler. So I’m older than you and have similar experiences.
I didn’t start actually working as a professional computer consultant till 1989 after I finished my advanced college programs.

Why should it PUP detection on by default? Guess what will happen if it is...
People might not install privacy invasive code and have to call me out to repair their browser that has the first page all irrelevant advertisements even though they feel assured because Avast! is covering their ass.
Saying there will be no refund is a insult? Since when is that?
You are playing coy now, pepcak is an insult, as all computer professionals know.
If you where anyway near knowledgeable you would have told what a IP stack is.
You really want me to explain what the hardware layer, MAC addresses are, describe the OS device drivers to the network card, then talk about the transport protocols of IP or older IPX, then describe the transport layers and their functionality? Did you want me to talk about the actual *.sys drivers the operating system uses to implement the IP stack?

Your 11,000 unpaid advise posts on here has given you a narcissistic viewpoint where you think it’s quite OK to drive your teeth into someone who doesn’t agree with every viewpoint you have.