system
1
Hi,
I really hope someone can help me.
I have been getting the following warning everytime I boot up the computer. I have followed the instructions and have done a boot scan 3 times now but it is still there. It is showing as: svc:epsonst win32 evo-gen(susp)
I really am not very computer savvy so will need my hand held a little. I will follow the instructions as laid out on the home page and hope I do it right.
Do I just post the reports in here?
Sara
Eddy
2
Eddy
4
Do NOT copy/paste the logs, ATTACH them.
system
5
Oops! So sorry, told you I was a novice. What do I save the report too or can I just attach it from notepad/ Ok sussed it.
What is the file name that Avast is reporting ?
system
8
Is this what you require:
svc. epsonsta win32 evo-gen(susp)
Do you have an Epson printer perchance ?
system
12
aswMBR report.
Thanks Eddy for checking this out for me. I hope I’ve done it all ok.
OK for some reason Avast is picking up on the printer service… Do you get offered the ignore option
system
14
Not sure, but I think so.
If you do then select that, the service is safe
system
16
Eddy, thank you so much for your help, it’s really appreciated! 