Hi. I am hoping someone out there can help rid me of my computer problem. Everytime I turn on my computer it is very slow to open windows until an Avast box opens and tell me that I have “Rootkit SVC: swcustcfg > ???” on my computer. When prompted to remove I click ok. Another avast box appears and prompts me to restart the computer and run scan. I did this but every time I start the computer the same thing happens, so I only click the first box and the computer seems to work fine after this until I turn on the computer again.
I am at my wits end. I previously had a key logger virus on my computer and reinstalled the OS but this problem started happening so soon after reinstillation that I think it is probabley related. Can anyone help me to get rid of this thing. I have downloaded and run MBAM, OTL, aswMBR.exe as per the instuctions on the post “Logs to assist in cleaning malware” and have attached to this post.
HI again
No I havn’t done anything with Sierra Wireless, which I presume is associatied with my mobile wireless usb device. Occassionally when I start the computer the box for the connection informs me that the devise cannot be found. Sometimes I simply have to reinsert into the usb port but occassionaly have to restart the computer.
I found the ‘Sierra Wireless Inc’ file in Progam Files. Inside I opened the ‘Tru-install’ file and inside the Drivers fileI found ‘DrvInst.exe.’ but was unable to open it. Don’t know if this is the correct file. I ran the 'Driver installer" in my ‘Mobile Broadband Manager’. didn’t seem to have make any difference either way.