Hi everyone my name is AussieKev and this is my first post on this forum.
I find Avast a great detection and protection program.
I don’t know a lot about computers and that is probable why I am on this forum to get some help.
This is the situation.
Each time I turn on my computer a message comes up from Avast that I have a virus - Its name apparently is - [glow=red,2,300]SVC:swcustcfg>???[/glow]SVG:swcustcfg>???The message says it is a dangerous Rootkit virus and it should be deleted immediately. I do this by clicking on OK then another box comes up and tells me that Avast wants to re boot my computer and clean all the files (i guess to get rid of the virus) I immediately click OK and the computer turns off and back on and Avast goes through all the files before I can log into windows.
Great but the message comes up and tells me to do the same again and so on. I then tell it no to rebooting and get on with using the computer. But guess what it all happens again when I switch my computer on the next time.
Is there any way to rid this virus and how do I do it.
I apoligize is my terminology is not right but please help.
Hi Pondus,
I have never spoken with a Norwegian before so I am pleased that you can help.
I downloaded the malware software and have scanned the computer. Attached is the log.
When I restarted the computer the Rootkit warning still comes up.
Please advise if possible how to rectify.
Thanks very much.
Hope you have a great Christmas in Norway.
AussieKev
Hi Pondus,
Attached are the logs you have requested.
They are in two posts as apparently they are too big to post as one.
OTL logs first
Thanks
AussieKev
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Download and Install Combofix
Download ComboFix from one of the following locations: Link 1 Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
I have run the OTL and will post the log but with the combo fix it started okay and had to download from microsoft and a box cam up and said someting about the fix should take upto 10 mions to do unless the computer is badly effected it could take double the time. The box had a dash under the wording flashing which said it was doing its thing but after two and a half hours nothing happened so the combofix didn’t complete its scan.
Please advise what to do now.
Allow AVP to delete all infections found
Once it has finished select report tab (last tab)
Select Detected threats report from the left and press Save button
Save it to your desktop and attach to your next post
Now the Analysis
Rerun AVP and select the Manual Disinfection tab and press Start Gathering System Information
A couple of questions-
1/ “Upload the zip file to megaupload - link at the bottom” Please advise if I have to register on megaupload and once registered what do I do with the program. I don’t understand your step about uploading zip file etc. Do I do it first or do I do it at the end.
2/“Download AVPTool from Here to your desktop” Once again do I register to download program and then I guess I would run the virus scan after I have registered and downloaded the program.
Sorry I don’t understand all what you say as I am a complete novice at this IT stuff. I admire your knowledge and skills with computers. Thanks for being patient and helping me I am sure it is not easy when you are many miles away and you have to deal with someone who doesn’t really know what he is doing.
By the way is all these programs safe or do I run risks of people getting into my computer and any info stored there.
Okay I have done as you requested in the posts and here are the results.
At the end of the scan(after a couple of hours) The scan said there were no threats therefore there was no report and the save button wasn’t operating.
I continued and started the gathering system information and clicked on box Start Gathering system information it started gatering information and at 76% completed it stopped gathering information and the box appeared that says Start gathering system information. I tried again to gather the information but it only got to 76% again.
Therefore I don’t have any reports to send so please advise if I do it all again or what happens from here. The computer seems very slow now.
This is starting to seem serious?
I have run the virus removal tool but no threats were found so could not generate report. I have gathered the other analyis as reuested and uploaded it successfully to Megaupload but do not know how to attach the zip file as the additional options will not accept zip files.
Please advise how to send the zip file to you.