RPC error when re-registering

system · 2015-08-18T07:39:04.000Z

I am trying to renew my subscription to avast!'s free edition. After entering my email address at the registration step, the error message “The AAVM subsystem detected a RPC error.” What does this mean?

Pondus · 2015-08-18T07:56:45.000Z

This often indicate that you have more then one antivirus installed, or leftover files from previous used AV … do you?

system · 2015-09-16T11:39:59.000Z

I have Malwarebytes anti-malware installed. I never had an issue with this in the past … Do I need to uninstall Malwarebytes to continue to use Avast?

Pondus · 2015-09-16T12:08:27.000Z

Do I need to uninstall Malwarebytes to continue to use Avast?

NO ... Malwarebytes is not a antivirus and should work fine with avast

it is a long time since you started this post, but if you still have that problem?

see instructions here https://forum.avast.com/index.php?topic=53253.0
scroll down to the second picture … Farbar Recovery Scan Tool … run it as instructed and attach the two diagnostic logs

see below the box you write in … Attachments and other options

system · 2015-09-27T08:46:56.000Z

I am not sure why I should run download and run Farbar Recovery Scan Tool; the issue I am having is with registering Avast.

Can I get Avast activated by uninstalling and then installing a newly-downloaded version of the .exe file?

BeSecure · 2015-09-27T09:24:06.000Z

Pls try repair option in uninstall avast!.Then reboot system twice and see if problem is gone:)

system · 2015-10-06T17:34:35.000Z

How do I get to the repair option? I am running Windows 8 64-bit operating system.

DavidR · 2015-10-06T17:40:00.000Z

Control Panel > Programs and Features > avast antivirus - Change - from the next screen select Repair and OK your way back out.

system · 2015-10-14T14:15:42.000Z

I ran the repair, but I still cannot get Avast background service to run. Each time I click on Start now, I continue to get the message “Avast background service is not running,” which I believe is the root of the issue.

BeSecure · 2015-10-14T14:51:31.000Z

Then perform avast! cleaner:http://files.avast.com/iavs9x/avastclear.exe
And then Follow instructions.
fresh Install avast! free antivirus from here:http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe

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