RT Click Scan Produces Error

Avast Free Antivirus / Premium Security
1

Hello all.

Just installed the latest Home version today.

When I right click in Windows Explorer to scan for a virus, I get the message, “Scan was completed with error. Error: Unknown Error”

Probably my mistake but I’m a noobie when it comes to avast!

Can you help?

2

Exactly what were you trying to scan, file (what type, text, html, zip, exe, dll, etc.), folder, partition, HDD? If you can provide the path, e.g. c:\windows\system\scanthisfile…, etc.

What is your OS?

3

Thanks for the reply.

OS is XP

It applies to any file. When I rt click and select the scan mode a Avast 4.6 box pops up and states:

Number of tested files 0

Tested file:Initializing engine, please wait …

Then I get the message I stated above.

4

I would suggest that you try a repair of avast. Add Remove programs, avast! Anti-Virus, Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

5

No go. I’ll uninstall and try again.

Thanks again.

6

Avast Uninstall Utility, find it here

After you have uninstalled, run the avast uninstall utility, reboot and then reinstall.

7

Found the problem. It was PowerDesk Pro Version 6.

I uninstalled it and installed Version 5 and all is well. Another thing I cannot explain.

Thanks all.

8

Neither can I explain it, but thanks for letting us know, it may possibly help someone else experiencing a similar problem and have PowerDesk installed.