run a scan with avast

General Topics
1

my moms laptop a dell shae has windows xp media center edition she had avg but i uninstalled it to install avast home cause it’s ten times better and thats what i use.ok now im running a scan aregular scan not a boot scan cause when i ran a boot scan the first time like 20 mins into the scan it was still reading 1% progress then all of a suden it stopped and it said that windows had to shut down ,something about the drivers the weren’t installed properly or i need to update them ,but they are updated.so now im running a regular scan and its been about a good 15 mins it still says 1% on the current scanner progress can anyone tell me why?it dont do that on my pc…kernel_stack_inpage_error,thats what i got again with the regular scan,it says a problem has been detected and windows has been shut to prevent damage to your computer then under that it says kernel_stack_inpage_error

2

Hi Charger…

We meet again. :slight_smile:

How did you uninstall AVG? If you just uninstalled it through the Control Panel, I would advise the following…

  1. Uninstall avast by using the utility here…

http://www.avast.com/eng/avast-uninstall-utility.html

  1. Download the appropriate AVG uninstall utility and run it…

http://www.avg.com/download-tools

  1. Download and install a fresh copy of avast.

Let us know if this helps. :slight_smile:

Best Regards…

3

I uninstalled avg with revo

4

Thought the AVG Remover suggested by ardvark should clean-up and remnants, in a boot-time scan I don’t know if any of the AVG drivers would be loaded that early, e.g. before windows starts.

Though it is certainly worth doing.

I don’t know if this MS KB is helpful or not, http://support.microsoft.com/kb/228753

5

That’s not the same as using the AVG uninstall program suggest by ardvark and required to totally
remove AVG.
Installing one AV program before totally removing any other is never a good idea and usually
causes problems.

6

so do i install avg again then use the avg uninstaller

7

Use the uninstaller as it cleans up after the normal add remove programs which you would have to do so you would effectively have to run the uninstall tool also to ensure everything is gone, double the work.

8

so even though avg is uninstalled run the cleaner so it will clean up anthing left behind right?

9

Yes.

10

i did everything you guys recommended and its still doing the same thing

11

Hi Charger…

Ok, go to “Start”---->“Run”---->type in “chkdsk /r” (without the quotations) in the white box and click “OK.” If it asks whether you want to run the scan at next boot, click “yes.”

This might fix the problem. :slight_smile:

Best Regards…

12

ardvark i did what you told me to do i restarted and a blu screen came on and it said this "checking file system on C…then under that it said CHKDSK is verufying files and it had 5 stages.after that was done it took me to another screen i cant remember what it said ,but it was some kind of an error page

13

Hi Charger…

Correct, that is what you are supposed to see. :slight_smile:

Do you remember what the error was and did this procedure fix the problem?

Best Regards…

14

:slight_smile: Hi Charger :

When it comes to using “Chkdsk”, I follow the Advice at
www.updatexp.com/windows-xp-chkdsk.html ; in using the “Command Line”
version, I see only “chkdsk c:” or “chkdsk c: /f /r” and I have NOT used nor
do I see the “chkdsk /r” recommended by Ardvark . The “Graphical” Version of
those “Instructions” is to use BOTH “Fix” AND “Repair” if you are going to use
either .

15

Hi Spiritsongs…

I’ve used the “chkdsk /r” command before with success but your instructions seem to be better. Thanks for your post, I just learned something else new today! :slight_smile:

Best Regards…

16

thanks spiritsongs im gonna try that