1

@ the request of Mikaelrask, I am posting my issue here with my logs with the problem similar to the OP in THIS thread.
About three weeks ago I began to have the hxxp://request.safersearch threat detected popup three in a row.

http://i59.tinypic.com/jq5bv7.jpg

So I uninstalled the Youtube add on in Firefox because I read for another person that was the problem… Didn’t work for me.

So, I ran Mbam, nothing was found. I am running Firefox 38.0.5 (now running the newest release 41.0.2) and Avast 2014.9.0.2018 with updated definitions, and haven’t had an issue until as previously mentioned about three weeks ago now. The problem duplicates both sandboxed & unsandboxed. BUT I think this issue only presents itself on the limited user account as I have not seen the popup(s) in the Administrative account when opening Firefox.

I have ran the programs, and have attached the logs for help.

To note, I saw Adw when downloading the other programs and grabbed that for good measure too but wasn’t sure what was safe to delete and can attach that when you need it.

Thanks in advance for the support.

2

Aye could you attach AdwCleaner log please

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: Startup: e:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\OAui - Shortcut.lnk [2015-02-05] ShortcutTarget: OAui - Shortcut.lnk -> D:\Program Files\Online Armor\OAui.exe (No File) Toolbar: HKU\S-1-5-21-1081142698-238754598-1356014200-1000 -> No Name - {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File FF Extension: Easy Youtube Video Downloader Express - e:\Users\Holisticluv\AppData\Roaming\Mozilla\Firefox\Profiles\aqyzw310.default\Extensions\{b9acf540-acba-11e1-8ccb-001fd0e08bd4}.xpi [2015-08-08] Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

3

Hey Essex,

I attached the ADW logs, and about to get right on the task you sent me and will report back.

Thanks

4

I’m back… as you can see still having the popup upon staring up Firefox:

http://i57.tinypic.com/9idc80.jpg

The fixlog is now attached, but a few questions just to make sure I didn’t inadvertently make your job more difficult:

1.) Since the error occurs only in the limited user profile, do I need to rerun FRST under the limited user acct. and then obtain a new fixlist txt or did the run under the admin account do enough work for all the profiles?

2.) Also I ran the FRST scan in Safe mode under the admin account (as noted in the log), does that make a difference in how effective the cleanup tool is?

Thanks

5

No it will make no difference but what you can do on the limited account is reset Firefox https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

let me know if this clears the problem

6

That seems to have done the trick. Thank you.

Is there anything else that I should be aware of or do? And are the items left behind in ADW cleared as well or were never a true threat?

7

The adw items were orphans and remnants of old ad programmes so were not a real threat as such but are now gone :slight_smile:

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave: