Safezone not working BSOD and error when started

[Lateral]

Hi guys

I have been using Safezone for a few days now without issue (apart from not being able to print).

I decided to test the “Reset Safezone” option. I did the following:

1. I clicked “Reset Safezone”.
2. I started Safezone via the right click of the Avast Icon.
3. BSOD.
4. PC rebooted.
5. Started Safezone. It started ok and I could see the correct grey background and the browser icon. The mouse was active.
6. I clicked the browser icon and nothing happened.
7. I exited Safezone and an application error message was displayed (see attachment).

I have rebooted a few times but Safezone still does not work!

Any ideas?

I am running XP, latest version of AIS etc.

Regards
Greg

[DJBone]

You could try a repair of avast:

1. Control Panel → Programs & Features → avast!
2. Click on ‘Repair’.
3. Follow instructions.
4. Reboot.

DJBone

[Cast]

I couldn’t ever get mine to work so i finally just uninstalled that part of avast.

See topic Here.

[Lateral]

Thanks DjBone

I did a repair and rebooted but still get the error…very annoying!

Any ideas?

Regards
Greg

[DJBone]

Ok, first further informations from your system:

• Win XP 32bit or 64 bit?
• Which Service Pack?
• Any other security related software installed?
• Any other security related software installed before?

DJBone

[Lateral]

Windows XP 32 bit
Service Pack 3
Malwarebytes Pro.
Avast version 7.0.1426

Everything was working great with Safezone (apart from not being able to print) until I “Reset Safezone” and then all hell broke loose

Thanks
Regards
Greg

[DJBone]

Ok, thanks.
You could try a clean install of avast:

• download newest AIS: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
• download the avast uninstall utility from here: http://www.avast.com/uninstall-utility
• save your avast settings if wanted
• disconnect your internet
• uninstall AIS via Control Panel
• follow this instructions: http://www.avast.com/uninstall-utility (without step 1)
• install AIS
• reboot
• connect your internet
• check your Safezone
• when it’s ok then load your saved settings if wanted
  Please report back after.

DJBone

[Lateral]

Will do!

I’ll do this tommorrow and report back…

Thanks
Regards
Greg

[pk]

please send me (kurtin at avast.com) your latest minidump file (=bsod report) from \Windows\minidump folder, thanks.

[Lateral]

Hi Kurtin

I have emailed the Minidump file and will not uninstall or reinstall anything just in case you want some more information for troubleshooting.

Regards
Greg