Same viruses previously detected and deleted are detected again at next scans

Avast Mac Security
1

When running a Full System Scan using Avast Security on my Mac the same 7 files show up as infected at each scan. Definitions are up to date. I delete them from Virus Chest and they show up again at the next scan. The same process repeats over and over.

I have tried to even delete them from the actual file location. It is a restricted folder and cannot be deleted.

I have attached 3 screen grabs showing the reports page, the list of files and the virus chest. I cannot get rid of these 7 files in order to get a clean scan.

Any suggestions?

2

@LBR34

Have you used another Antivirus “Webroot” in the past? It appears the files are in “Webroot’s” quarantine.

3

I know thats what those files are. But I cannot remove them. Before I downloaded Avast I used Webroot and had gotten some Malware that wouldn’t come off. I disabled it and downloaded Avast and cannot get those 7 quarantined files to delete. If I navigate to that folder, it cannot be deleted. It is marked as restricted.

Any suggestions?

Thanks for the reply.

4
Any suggestions?
I suggest you contact Webroot support on how to remove all files from the previous installed program
[b]I disabled it[/b] and downloaded Avast and cannot get those 7 quarantined files to delete.
Have you uninstalled webroot or just disabled?

Never install more then one AV or you will get conflicts

5

Removed.

6

  1. That file is for Webroot firewall removal (cleanWDF = Webroot Desktop Firewall)

  2. It is for windows OS … this is the Mac forum section :wink:

7

Thanks Pondus.
What’s happening with the Forum notifications. I’m not signed up for the Mac section. ???

8

I think I know what happened. Someone (newbie with code for a name and possibly other suspect issues) reported Pondus’s post, or other nonsense, they must have been subsequently banned/deleted (don’t know by whom).

It is likely that you got the report notification email rather than a new post/activity on the topic notification.