I have an USB Chinese character input application. I used it for years without problem. Yesterday I installed Avasti, the Chinese character application was blocked. I chose ‘Open the file as usual’ but I still could not use the application.
What should I do?
what version of Avast ur using? eg. v7.0.1426? windows operating system? eg. windows 7 32bit sp1?
Thanks for the reply.
Version 7.0.1426
Window Xp 32 bit SP2
Thanks
could u confirm if ur programme is in the exclusions as indicated in the screenshot? 
How do I get to the screen? I surf around but don’t go to the shield setting. Thanks.
And, my USB does not function properly in other computer, either.
see the following screenshot
The programme is in exclusion list and I have deleted it from the exclusion list.
When I plugged in again, your antvirus ‘We did not find enough evidence to identify the file as malware’. The programme is terminated and for the next execution of this file to do the following either open it in sandbox or to open it normally.
What should I do to ensure I can use the programme properly. Thanks.
u should select it to ‘open it normally’. yes, the programme should appear in the exclusion list.
in the previous version of Avast, ‘open it normally’ added gibberish into the exclusions and this should be fixed in the current version.
try adding the programme into exclusions again. if autosandbox (the feature which is causing problems for ur case) still terminates the chinese programme automatically, please summit a general support package for Avast developers to look into the problem.
to generate the general support package, please look at the screenshot.