Sandbox issues on Free V6

Avast Free Antivirus / Premium Security
1

Today I upgraded to latest version of Avast.

I then tried to use a program called “1st page 2000 by Eversoft”, this is a program I have been using for around 10 years on a weekly basis.

Avast now prompts whether or not to sandbox it:-
I selected yes first of all to see what it would do, my PC hung.
I rebooted and this time selected no, my PC hung again.
I rebooted and this time turned off sandboxing completely, ran the program and my PC hung.
Reeboted again turned on sandboxing, disabled Avast, all OK. I then came out of the program, renabled avast, re-ran the program. Still OK.
I restored a Ghost image of my machine take prior to Avast upgrade, all ran OK.
Upgraded Avast problems returned.

In Summary, it would appear that Sandboxing/Avast 6.0 have some issues and the solution to my problem is not to turn off/on Sandboxing but to disable Avast, start the program, exit the program, restart Avast re-run program. All is then well until reboot.

Baz.
Using Win XP Pro fully patched up to date

2

Having similar issues here. Avast challenges on several programs and whether I say yes or no, it doesn’t end well. Machine, Windows XP, hangs strangely and doesn’t reboot. I have to manually power off. Turning off autosandboxing did not fix. I have disabled the File System Shield completely and the machine seems stable now.

3

Would it be possible to create and upload a full memory dump, made at the moment the machine is frozen?
The description of the process is here (provided you have a PS/2 keyboard, not USB):
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71

4

It should be noted that my machine is running zonealarm, but it was playing nicely with Avast 5

I will try and get a dump tomorrow

Baz

5

Sending dump now, might take an hour to upload :frowning:

6

See it coming. What’s the exact size of the file?

Thx.

7

273,965KB

11 Minutes remaining ;D

8

Finished

9

I’ll put together a dump also and upload it when I can.

10

Baz8755, this is clearly a conflict between avast and a process called ISWSVC.exe. A bried search on Google suggests that ISWSVC.exe is part of ZoneAlarm ForceField. Are you running this application?

Let me think what could be done about this.

Thanks
Vlk

11

As I am running Zonealarm then I would say that is a distinct possibility. Have reverted back to Avast 5 for now and no conflict exists :wink:

12

Actually, I don’t think this is new to v6.
The hang occured when you ran the following app:

C:\Program Files\Evrsoft\1st Page 2000\1stPage.exe

It is quite likely that the system will hang (when you do this) even with avast 5.x.

Thanks
Vlk

13

I am also running ZoneAlarm, ZA Pro version 8.8.059.000. Also had no problems with this ZA version and Avast! v5.

14

1st Page only stops working when using Avast 6.

Currently works fine on a ghost image I took of my PC a week ago using Avast 5. As soon as I upgrade to Avast 6 it stops working

15

Really? V5.x with the latest defs?

I have to say that this is somewhat surprising (taking into account the findings from the dump). The problem is clear, but I don’t think any of this has changed in v6, really. Anyway, we will try to simulate the problem in our lab and find a solution asap.

Many thanks for your help so far.
Vlk

16

Program version 5.1.889
Virus Def 110227-0

Just ran 1st page no problems

17

Having the same Issue here also since the upgrade to 6.0, Windows-XP-SP3 all upto date running ASUS-A7N8X-Deluxe Athlon-3200-Barton 3-Gig ram. I use a download program RegetPro 3.4 that allows for right click context menu from within IE8 to either select a single file download or all from the remote side. I’ve never had an issue running RegetPro & Avast pre-6.0 without the Sandbox. As the other fellow had mentioned it doesn’t matter if you turn off the sandbox feature completely Avast 6.0 will lock the system flat dead, no blue screens or anything else but your only choice is to power off. Again as with the other fellow the only way around this is to turn off Avast 6.0 till I’ve completed using RegetPro and then re-enable Avast after. There is no other way I’ve tested it till my systems power switch got hot and I got tired of loading CMD and typing chkdsk /f /x c: and rebooting due to improper shutdowns. I have also uninstalled 6.0 and returned to 5.1.889.0 till I hear other info on this matter.
Thanks for any help in advance,
Hook

18

Any progress/news on this as I would love to move to V6 but not until issues resolved ;D

Cheers

Baz

19

I have just upgraded to latest Zonealarm and re-upgraded to Avast 6.

All now working ;D

20

Unfortunately using my new configuration I now find that a program called mk2vob is locking up. Again pausing Avast temporarily solves the problem and of course it didn’t occur with Avast 5 :cry: