The unsubscribe process is more difficult than the subscription process. It involves excessive clicking and its not easy to locate, I had to google it. Even then you can’t see the status of all subscriptions which I had to resolve this via the chat.
I had to provide order ID and card information which the company should already have. I wanted to ensure the cancellation was completed correctly as some subscriptions were not listed and appeared subscribed and active in the app.
During the chat the agent suggested I was “AFRAID, of being charged” used capital letters in other ways that came across as shouting. She even emphasized the process in a confrontational manner “just to let you know!” rather than addressing the actual question.
I had to ask my question a few times before it got answered. She quickly did conversation wrap up, stating she is still there for questions only to end the chat while I was typing my next question.
I am pleased to be unsubscribing from the service