Satisfaction Survey

I would like to kindly ask you to fill this short survey about Avast for Windows:

http://www.avast.com/survey?qp_sid=4050279

It will take you just few minutes. Your feedback is important to us, both positive and negative.

Thank you.
Martin

Had to turn off IE Tracking Protection, Active X Filtering, and AdFender just to get this to display.

After attempting to fill it out twice and having it reload the first page blank after clicking continue and then not loading at all another time, it’s most likely due to my blocking of third party cookies.

Do you want to know my answers or do you want to spy on me more so than you already do?

Survey worked fine with “high” security settings in Opera.

dprout,
you know that avast isn’t spying on you.
Read their terms/agreement/explanation about what information they gather.

my satisfaction is going down pretty fast, not only has the product stopped working as expected, but they assume I am a liar and even logged in I have to do the stupid captcha BS.

Captcha is only needed for your first 3 posts.

Was that indicated someplace I missed, or do I have to be psychic?

you would automatically find out when doing post 4 :wink: …something is missing here

I am not going to disable security add-ons and enable third party cookies just to fill this
survey.If you are interested in my mostly positive opinion about Avast make normal survey
without spying part.
Enjoy.

You don’t understand, or maybe you do, the only reason for the survey sites to exist is to gather information to sell to ad companies; nobody cares about our opinions. :slight_smile:

Everyone is spying on you Eddy... from God all the way down to your children trying to figure out when you are coming back from vacation so they can throw that block party!
1] No, not everyone. If everyone did, no-one is working :P 2] God doesn't exist, I do. 3] I don't have children 4] I don't go on vacation.

Survey doesn’t work.
So here’s my feedback:

  • Like the new look of avast
  • Dislike the way SSL scanning brings surfing to a crawl or breaks website functionality completely
  • Like the software updater
  • Dislike the browser plugin that caused (causes?) more troubles than protection
  • Dislike the firewall that causes strange issues and audio crackling (high DCP latency)
  • Like the fact your basic version of the avast virusscanner up until this day has remained free of charge

Worked fine for me, filled it as i see it at the moment.

Filled up the survey with no problems by using Google Chrome. Much appreciated for the survey MartinZ :slight_smile:

MartinZ: I have one feedback that I want to put it here which there wasn’t an appropriate place to insert it i.e. additional comments/ or such in your survey. It is about the Avast Uninstall Utility. The avast uninstall utility page http://www.avast.com/en-nz/uninstall-utility it’s steps is incorrect.

The correct steps should be this as follows:

1)Download and run the avast uninstall utility tool in windows normal mode.
2) It will notify the user that this tool will run your computer automatically in windows Safe Mode and click “yes”. After that follow the instructions.

I have told this to lukor via PM last month and he said that he will forward this to the web/support team to fix the description. Reason I am saying this is that new users of avast products if they run into issues/problems they will follow the current steps mentioned in the avast uninstall utility which is the incorrect way of using the tool. Please fix this minor issue. Thanks.

Much appreciated again. Have a great week. Have a awesome long summer holiday for Christmas :slight_smile:

Well, as a matter of fact, both will work.

Well Asyn the corrected steps that I mentioned I got it from bob3160 and I mentioned it to Lukor via PM and he agreed with me! Would be nice to let everyone be on the same page. I feel that this is the correct method to use this tool.

I tried the survey twice, but each time I click ‘continue’ on the 2nd page, I just get redirected to the start of the survey and all fields are blank, so this is my info:

Used ~3-5 years

PLUS:

  • A simple program to use.
  • Ability to exclude directors or drives, or even removable drives.
  • Ability to scan ONLY a selected directory (Hard drive or removable drive) I love.

NEUTRAL:

  • Would like to see a ‘give feedback’ via program itself, just a little ‘send feedback’ button in the ‘about’ panel of the program, you can type your feedback and it will send that info to the programmers/Techsupport as well as your OS type [Windows/Mac and 32 or 64bit/etc) so you know what people like or dis-like about your program as well as what features they like or don’t like and why. Would help you a lot I think.

NEGATIVE:

  • No ability to scan a 2nd OS’s registry only separate HDD or different partition not in use
  • A ‘all-in-one’ program…that means it clashes with other programs I’d rather use for a feature you try to SHOVE in your program to hopefully work with other software I’d rather use instead. I also don’t find this out until AFTER I installed it and no way to disable that part/feature at all so I can use what I want instead. [aka: I find out that this programs main/side feature/option isn’t compatible with this program I already have installed on my PC, didn’t know that until after I installed it]
  • Programs auto-update: When it finds and auto-installs latest version of program via the program itself, I get NO control over the install process (like if I want to customize the install, I can’t) and any 3rd party programs that come with it that it installs them also without my ok. Now if I manually download and install the update, I can actually say NO to them (Google Chrome/etc) and customize my install.
  • Auto-move files to ‘virus chest’ just because of a file have a word in it that it doesn’t like or has some coding like a virus but isn’t a virus (program to remove DRM, save/backup a programs pro key/license for program) etc, tend to get removed very easily without asking me first.

Other thoughts:

  • Change the default/first install action to be set to ‘ask’ and not ‘auto-remove/delete’ like you normally do, that should have been changed long ago….why would I want a program to auto-remove/delete a program that might or might not be a threat? I want to be told this and asked what it should do.

Think about it, if you add features that some MIGHT like but the majority don’t like, your going to loose customers. If your customers aren’t happy, your doing something wrong and will loose on current and possibly future customers.

Just my Info on the subject, enjoy :wink:

I had to disable Adguard to get the survey page to show, did the survey but the continue button keeps the 3 page survey in a continued loop without actually every saying it’s finished ??? seems the survey page is about as bugged as the forum with it’s glitches everywhere ( had to retype this post as the forum ate it again >:( )

For me using firefox and NoScript - There are too many 3rd party scripts to allow before even being able to complete the survey (see attached image) - under normal circumstances I certainly don’t allow doubleclick.net and

I have to question the requirement for googletagmanager, googleadservices.com, not to mention the others in my attachment, just to view the avast.com page to even get to the survey. So I didn’t even get past stage one, the avast page.

You get the picture, I’m a trusting sort, NOT.

I also didn’t proceed. :o

You guys all talk about how bad the product is and yet you still come here. I think Avast have done a pretty good job as far as security solutions go.