Who is talking about how bad the product is - it is the hoops that you have to go through just to try and complete the survey.
Having used avast for over ten years if the product was bad do you really think I or other long time avast users would still be here and helping out in the avast forums ???
Well the reason I come back is the same reasons that I wrote in the survey, but which will never be seen on the survey because I’m not knocking down all my security to take a survey and it wont process without doing so… :
The actual security portion is good.
I like all the options to be able to control how it interacts with my system.
However, you seem to think if someone likes something then they shouldn’t give constructive criticism or have negative opinions of other aspects of Avast. It’s not one or the other and as you’ll notice, the OP requested negative and positive, so being a cheerleader doesn’t help anyone accomplish anything except making them think that their sh*t don’t stink and they never do anything to fix anything. To the opposite beating them down without ever saying anything positive is deflating. There can be a healthy mix of both.
Even though the actual core product is great, I personally think it speaks loud volumes to have users being ignored when they are requesting refunds and no one responds, reporting bugs which go unfixed for over a year, having a customer service line that is blatantly ripping people off, knowing about the problem posting on the forum and they haven’t bothered to fix it, putting out a survey which is loaded with more spyware than I care to count etc., etc., etc. I come back because the product itself is good… I talk bad about it because there are bad things which exist which should be corrected in a timely manner.
IMHO.
Yes, pretty much a ‘blanket statement’
What exactly are you basing this perception on??
This is a Security Forum, addressing not just Avast issues, but malware, additional Security software/Concerns etc etc
And to add, user input both positive and negative plays a roll in improving and moving anything forward. 
I got through 2 pages OK, but “continue” from 2nd page took me back to blank 1st page with to way to submit. I set Firefox’s NoScript to temporarily allow entire first page.
Same here >:( 
Did the survey close already since I get only a grey screen with nothing on it.
Avast! needs to concentrate on what matters the most and that is being an ANTIVIRUS. Over the years Avast morphed into a software for everything under the sun. It is way too bloated!! Yes I know that a custom install is possible but having to do that with every program update is unsatisfactory in my view and am getting fed up with doing custom installs over and over again.
Avast! needs to concentrate into lowering the high level of false positives that it is known for. Yes I got bitten as well.
I yearn for the 4.8 Avast! Simple, yet effective. Stop being everything to everyone of us because in doing so you create more problems than solutions which is showing time after time after a program update.
Seems to work well on my computer and phone, also uses less memory. But then some people just like a good ol bitch don’t they. Thanks
Seems like you don’t even know what we’re all complaining about : " the survey page being full of tracking scripts " which for those of us with software to block such elements cannot view the page correctly if at all without disabling security features.
Mine did not even show up. Its just a blank page with a dark blue(?) background with the message ‘Protecting more than 220 million people.’ at the top right corner! Everything is default here with however adblock plus enabled. If I need to make changes to complete the survey, I think that’s not worth because I had completed surveys of other products and they went fine.
Sorry about that.
But my satisfaction rating for avast would be ‘Satisfied’ (not highly but moderately) compared to other AV products I had used.
I am running with an issue here with avast firewall (I might be posting soon) but otherwise, it does its job ok.
I will also never understand how avast pass all the test (cloud detection is not consistent) at amtso[dot]org with Internet Explorer but fails few test with Firefox, performed at different time and session. I tried to find the reason but not hard enough maybe!
[quote author=MartinZ link=topic=162614.msg1160768#msg1160768 date=1418055797]
I would like to kindly ask you to fill this short survey about Avast for Windows:
http://www.avast.com/survey?qp_sid=4050279
It will take you just few minutes. Your feedback is important to us, both positive and negative.
Thank you.
Martin
[/quote
[size=12pt]Martin You said you want the feedback positive and negative. Well, mine is negative. I think your customer service is a joke. First you can only be contacted through a support ticket and then you wait, wait, wait, and wait more for a reply other than the auto-reply saying someone will get back to in 24 hours. Since November 21, I have been asking for a refund on the Avast Internet Security, GrimeFighter, and Total Support. I believe I was duped into buying the Total Support because I called technical support to ask them to help me to get GrimeFighter to work. Nothing the tech did worked. Neither did my computer work faster or better as he said it would. I want my refund and I want it right away. This is getting ridiculous that I have to keep putting in support tickets and not getting my refund. I have nothing but negative to say about this company now. I was told by my son that this was “the” antivirus to use, he raves about it and customer service. Well, he is totally wrong. I am letting people know to avoid Avast at all costs and that means, do not pay for their products. They scam you on their 30 day money back guarantee. I AM NOT SATISFIED with this company at all!!![/size] >:( >:( >:( >:( >:( >:( >:( >:( >:(
I just want to say I am uninstalling the free version of Avast AntiVirus. it has turned into an overintrusive virus itself. it pops up messages and wants to do driver and software updates and some other tasks too1 this is far beyond what this should do so bye bye to Avast! I recommend anyone and everyone else look to other solutions also.
After upgrading to Avast 2015 free edition from the 2014 the following issues occurred.
Virus definition doesn’t popup nor make a sound when updated even though enabled on windows 7 64 bit.
Software updater takes you directly to the maker website instead of doing it within the avast program itself.
Three instances of spyware toolbars, malware and pups were not detected by Avast, a secondary program picked them up.
The trial version of SecureLine Vpn expired, the popup saying so won’t go away.
The new look in a bit ugly.
Its free you get what you pay for.
I was satisfied with Avast 2014 but not with Avast free 2014 and would not consider upgrading to the paid version.
@ Hurt_Locker
survey doesn’t work
disable your adblocking programs for the page.
I have disabled everything except the browser itself and the freaking survey is still broke.
Your satisfaction survey has left me dissatisfied
Avast Customer Service is totally darn annoying problem because avast just hired a third party customer service that isn’t taught correctly or doesn’t have enough knowledge on avast antivirus or avast products code,programming etc. That is the reason why the customer service is a totally trashed service.
You’re not the only one that is being annoyed by this damn thing. I remembered i reported a lot of avast bugs to the forum and to developers itself they didn’t reply and the worst thing is they didn’t fixed the darn bugs and problems i had to manually fix the problems itself which is a long story. >:(
Martin You said you want the feedback positive and negative. Well, mine is negative. I think your customer service is a joke. First you can only be contacted through a support ticket and then you wait, wait, wait, and wait more for a reply other than the auto-reply saying someone will get back to in 24 hours. Since November 21, I have been asking for a refund on the Avast Internet Security, GrimeFighter, and Total Support. I believe I was duped into buying the Total Support because I called technical support to ask them to help me to get GrimeFighter to work. Nothing the tech did worked. Neither did my computer work faster or better as he said it would. I want my refund and I want it right away. This is getting ridiculous that I have to keep putting in support tickets and not getting my refund. I have nothing but negative to say about this company now. I was told by my son that this was “the” antivirus to use, he raves about it and customer service. Well, he is totally wrong. I am letting people know to avoid Avast at all costs and that means, do not pay for their products. They scam you on their 30 day money back guarantee. I AM NOT SATISFIED with this company at all!!![/size][/color] >:( >:( >:( >:( >:( >:( >:( >:( >:(
[/quote]
fuller dt: I can fully understand your complaints about slow response, particulary where the so-called ‘Avast’ Technical Support is concerned - they are in fact NOT Avast but some sub-contractors being allowed to sell themselves as Avast.
However, eventually the real Avast have sorted my problem with ‘Avast’ Technical Support as I report here>>>>>>
Finally, after 7 weeks and several calls from ‘Avast’ Technical Support telling me ‘more service yes - refund no’, Avast have themselves (not ‘Avast’ Technical Support) emailed to advise that they have processed the requested refund for poor ‘Avast’ Technical Support. My UK credit card company had supported me in this claim and the refund has now appeared in my credit card account.
This experience does tie in with opinions expressed above about ‘be patient’ and ‘refund process takes time’… BUT, it should not have taken 6 weeks. Of course, I do realise that ATS is only a sub-contractor to Avast so it will have taken time for Avast to interact with their ATS sub-contractor.
Anyway, my faith in AVAST has been restored and my huge disappointmet with ‘Avast’ Technical Support has been many times confirmed.
It’s good to see things worked out for you.