SBS License Expired today. - System crashed.

Avast Business Avast Endpoint Protection
1

my SBS license sexpired today, and coincidentally, it took out my Exchange server, WSUS Update server and the SQL server.
Once i disabled avast, the services came back.
now i have to uninnstall avast until i can get my license renenwed and start all over again.

19.09.2011 20:55:51 general: Started: 19.09.2011, 20:55:51
19.09.2011 20:55:51 general: Running setup_av_srv-456 (1110)
19.09.2011 20:55:51 system: Operating system: Windows2003 ver 5.2, build 3790, sp 2.0 [Service Pack 2] SBS SERVER
19.09.2011 20:55:51 system: Memory: 49% load. Phys:1058104/2091148K free, Page:1427400/2464592K free, Virt:2068244/2097024K free
19.09.2011 20:55:51 system: Computer WinName: INFO
19.09.2011 20:55:51 system: Windows Net User: OBERKAMPER\administrator
19.09.2011 20:55:51 general: Cmdline: /downloadpkgs /noreboot /silent /progress
19.09.2011 20:55:51 general: DldSrc set to inet
19.09.2011 20:55:51 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
19.09.2011 20:55:51 general: Old version: 456 (1110)
19.09.2011 20:55:51 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
19.09.2011 20:55:51 system: Using temp: C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\1_av_srvI.tm~a04824 (8866M free)
19.09.2011 20:55:51 internet: SYNCER: Agent=Syncer/4.80 (av_srv-1110;p)
19.09.2011 20:55:51 system: Computer DnsName: INFO.oberkamper.local
19.09.2011 20:55:51 system: Computer Ip Addr: 192.168.1.11
19.09.2011 20:55:51 system: Installed in: C:\Program Files\Alwil Software\Avast4 (8866M free)
19.09.2011 20:55:51 internet: SYNCER: Type: use IE settings
19.09.2011 20:55:51 internet: SYNCER: Auth: another authentication, use WinInet
19.09.2011 20:55:51 package: Part prg_av_srv-456 is installed
19.09.2011 20:55:51 package: IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast4\Setup\part-vps-11070701.vpu does not exist
19.09.2011 20:55:51 package: Part vps-11091901 was guessed as installed
19.09.2011 20:55:51 package: Part news-56 is installed
19.09.2011 20:55:51 package: Part setup_av_srv-456 is installed
19.09.2011 20:55:51 package: Part jrog-2e9 is installed
19.09.2011 20:55:51 general: Old version: 456 (1110)
19.09.2011 20:55:53 file: SetExistingFilesBitmap: 462->173->173
19.09.2011 20:55:53 general: GUID: 9b258eb3-488f-4484-8692-65f6615ed4d7
19.09.2011 20:55:53 general: Server definition(s) loaded for ‘main’: 255 (maintenance:0)
19.09.2011 20:55:53 general: SelectCurrent: selected server ‘Download741 AVAST4 Server’ from ‘main’
19.09.2011 20:55:53 internet: SYNCER: Type: use IE settings
19.09.2011 20:55:53 internet: SYNCER: Auth: another authentication, use WinInet
19.09.2011 20:55:53 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
19.09.2011 20:55:53 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
19.09.2011 20:55:53 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
19.09.2011 20:55:53 general: progress thread start
19.09.2011 20:55:53 general: Load license C:\Program Files\Alwil Software\Avast4\DATA\License.dat
19.09.2011 20:55:53 internet: SYNCER: Agent=Syncer/4.80 (av_srv-1110;p)
19.09.2011 20:55:53 internet: Used server: http://download741.avast.com/iavs4x
19.09.2011 20:55:54 general: Server definition(s) loaded for ‘main’: 255 (maintenance:0)
19.09.2011 20:55:54 general: SelectCurrent: selected server ‘Download332 AVAST4 Server’ from ‘main’
19.09.2011 20:55:54 internet: SYNCER: Type: use IE settings
19.09.2011 20:55:54 internet: SYNCER: Auth: another authentication, use WinInet
19.09.2011 20:55:54 internet: Used server: http://download332.avast.com/iavs4x
19.09.2011 20:55:54 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_srv.vpu
19.09.2011 20:55:54 package: LoadPartInfo: jrog = jrog-2e9 returned 00000000
19.09.2011 20:55:54 package: LoadPartInfo: news = news-56 returned 00000000
19.09.2011 20:55:54 package: LoadPartInfo: program = prg_av_srv-456 returned 00000000
19.09.2011 20:55:54 package: LoadPartInfo: setup = setup_av_srv-456 returned 00000000
19.09.2011 20:55:54 package: LoadPartInfo: vps = vps-11091901 returned 00000000
19.09.2011 20:55:54 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_srv.vpu ended with 00000000
19.09.2011 20:55:54 internet: Used server: http://download332.avast.com/iavs4x
19.09.2011 20:55:54 file: GetFileWithRetry: part-prg_av_srv-456.vpu downloaded and verified
19.09.2011 20:55:55 internet: Used server: http://download332.avast.com/iavs4x
19.09.2011 20:55:55 file: GetFileWithRetry: part-setup_av_srv-456.vpu downloaded and verified
19.09.2011 20:55:55 package: Packages before download
19.09.2011 20:55:55 package: Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-11070701.vpu, size: 42255228. md5: BACD69654B29AB35DD5D0B9ADFB9B1E1, computemd5 returned 0x00000000, sig: 0DB500063A9E574A214F25DC451AB71108239DD8AB88843457D89FD56E906189675342705640E39C returned 0x00000000
19.09.2011 20:55:55 package: Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-11070701.vpu, size: 133. md5: 8BDA02C66E5B5F3DEC6CB3727B5AE49B, computemd5 returned 0x00000000, sig: 68BAC5CC45E6F2AF625BD5F380164534538C06B31521D596FBF6DC0C03A45499C4AD62878465D330 returned 0x00000000
19.09.2011 20:55:55 general: Invalid license “C:\Program Files\Alwil Software\Avast4\DATA\License.dat”, type:AV_SRV, return value: 0x0000A4A7
19.09.2011 20:55:55 general: Invalid licence: 0x0000A4A7
19.09.2011 20:55:55 package: LoadAllDefs failed 0x2000001A
19.09.2011 20:55:55 package: FilterOutExistingFiles: 173 & 173 = 0
19.09.2011 20:55:55 package: IsFullOkay: vps-11091901.vpu - not okay (doesn’t exist)
19.09.2011 20:55:55 package: IsFullOkay: vps-11091901.vpu - not okay (doesn’t exist)
19.09.2011 20:55:55 package: SetFullAsMarked: Package vps set to 1
19.09.2011 20:55:55 package: IsFullOkay: vpsm-11091901.vpu - not okay (doesn’t exist)
19.09.2011 20:55:55 package: IsFullOkay: vpsm-11091901.vpu - not okay (doesn’t exist)
19.09.2011 20:55:55 package: SetFullAsMarked: Package vpsm set to 1
19.09.2011 20:55:55 package: FilterOutExistingFiles: 173 & 173 = 0
19.09.2011 20:55:55 general: m_bOperationDidSomething 173/173/0
19.09.2011 20:55:55 general: Err:The license key for this product is invalid or expired.License is valid until: Monday, September 19, 2011Current date: Monday, September 19, 201

2

well, the disablement did not work. it appears that the install, even when turned off, still has deep hooks on the OS, that cause it to get fatal system errors. Also, the licesne agreement and licesne file clearly states, that while updates have stopped, the product license is unlimited. Apparently not. There seems to be some type of a timebomb? in the package.

of course now i am concerned about hacing to uninstall. and then reinstalling, and getting it all to work again, when i am running SBS2003, and that is not listed on the supported OS list.
PS – I am using Avast SBS 4.

3

If you’re using AVAST ADNM (and it’s seems) you’re in wrong place, you must post your request here
http://forum.avast.com/index.php?board=10.0
This is the Board of new Avast SBS for manage Avast! v6 clients :wink:

4

thanks for the update. the board titles are not marked with V6, therefore, it was easy to think that this topic was for ALL business versions. In fact, there does not seem to be a topic for V4.8. But yes, ther is a topic for ADNM. and yes, i am using ADNM.
But my issue is actually with AVAST Server V4.8.

so i will repost and see if i get any results. thanks for the help.