Scam Guard blocks Spark Xtra IMAP Case ID #23463020 - No resolution after 3 promised escalations for Senior Technical callbacks

General
1

Hi team, I’ve been trying to connect my Xtra email (*@xtra.co.nz) to Email Guard via Scam Guard for several months. Despite Xtra supporting IMAP, I consistently receive a message saying it’s not compatible. Your FAQ lists many providers, including localized domains, but Xtra is missing. Can you confirm whether support for Xtra is planned, or if there’s a workaround available? I rely on this account for critical communications and would appreciate any guidance or timeline. Thanks, Mark Germann

2

It is not a good idea to expose your email address on a public forum like this. I have asked Mods if they can to obscure it.

3

Thanks for pointing that out.

4

Thanks again to Rocksteady for the privacy heads-up. I wasn’t able to edit the original post to remove my email address, but I’ll be careful to mask it in future posts. Appreciate the lookout.

5

First, I’m an Avast user and not an Avast Team member.

I have flagged it also hopefully it will be removed.

6

It has been edited by a moderator now.

7

Thanks David.

1 Like
8

You’re welcome.