Subject: ESCALATION REQUEST: Tier 3 Engineering - Scam Guardian Intercepting Web Browser DOM Updates / Script Halting
Ticket Reference Context: (If you have the case numbers from the two agents who remoted in, paste them here)
Issue Description:
I am requesting an immediate escalation to a Tier 3 Senior Support Engineer or Product Developer. Two front-line remote support agents have accessed my machine and were unable to resolve this issue.
Avast Premium’s Scam Guardian / Web Guard is causing a critical rendering block in my web browsers (Google Chrome and Mozilla Firefox) on high-frequency data websites (DraftKings.com and Drafters.com).
Technical Diagnostics Captured Live:
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During a live transaction/draft, the website’s visual countdown timer completely halts and freezes at zero.
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Background browser extensions (The Bag Manager) continue to receive the underlying WebSocket data stream payload successfully.
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However, Avast’s background process is actively blocking the browser from executing the script required to update the visual DOM (Document Object Model). The visual page layout freezes while background network traffic continues.
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Disabling basic toggles did not resolve the script halt. This is a false-positive heuristic block embedded deep within the new Scam Guardian engine.
Please escalate this ticket immediately to an engineering queue so a developer can review the false-positive block on these script injections. I am ready to provide a clean Fiddler network trace or browser console log upon request.
Happy 4th of July! I am posting here in case other people have this issue.