Scan of .xls-attachments fails?

Avast Business Avast Server Protection
1

Hi,

I frequently get errors mailed to me bij Avast Server Edition when it tries to scan excell-files attached to e-mails.

MAIL]: AAVM - scanning warning: x_AavmCheckFileDirectEx: Olivia Geerinckx/Inbox/listing Proximus.EML/Listing STIM (Franstalig) dd. 25-04-04.xls (C:\WINNT\TEMP\Vx2572.tmp) returning error, 0000A477.

It gives the same error code everytime. I found in another post that this is a macro-virus error or something like that. But it does not say what is causing this error. Is there a special requirement to scan .xls-files?

Thanks,

Herman

2

This error is usually caused by a corrupted XLS/DOC file. Is it possible to open this file in Excel?

These are more like warnings (not errors) - just telling you that the scan of the file couldn’t be completed (typically because the structure of the file is not sound).

Thanks
Vlk

3

The files open with excell 2003 (dutch) without any problem.

Herman

4

Do they contain any confidential info? I mean, can you send them for inspection?

5

Since I am not the owner of the files, I’ll ask.

Herman

6

Thanks. Hopefully Olivia will agree :slight_smile:

7

My sincere apologies. I just learned that she first got an e-mail with an unreadable xls-file, and later on with a correct one. So Avast was correct in producing an error on the first file. It would however be a good suggestion to the programmers to ‘explain’ the error in a message instead of just giving an undocumented error code. Or is there a list with errors and their explanation somewhere?

Thanks,

Herman

8

Basic list is here: http://forum.avast.com/index.php?topic=5719

The codes in decimal format though - unlike in the log you quoted, that has the value in hexadecimal format.
Windows Calculator can convert between decimal and hexadecimal, for example.

Thanks
Vlk