Scan result reports Avast turned off in Chrome but its not

system · 2017-05-23T12:03:06.000Z

I just installed Version 6.1.3 on my LG G5 and ran a scan.

The completed scan result said there was one risk - that Avast Mobile Security was turned off in my Chrome browser. I checked that setting and I found that it was already turned on. I decided to temporarily turn it off then turn it back on, but that did not resolve. A vast Mobile app still reports that the setting is turned and its still an unresolved risk.

Seems like a bug in the Version 6.1.3.

TerezaV. · 2017-05-23T14:17:26.000Z

Hi, it seems some app keeps killing the Avast Mobile Security (AMS) running in the background - when it happens, AMS loses “Accessibility permission”, which makes the Chrome protection stop working.

Most probably you use some power saving mode or a task killer app, or you have disabled the AMS permanent notification (in Settings > Notifications). Please check these and let me know, if the problem persists, thanks.

system · 2017-06-09T06:53:41.000Z

I also facing the same problem…why the chrome protection is not turned on while accessibility setting is turned on??? please help

TerezaV. · 2017-06-09T17:07:33.000Z

Hi ubhatta97, are you using any power saving mode or app I mentioned before?

system · 2017-06-10T14:33:53.000Z

No i am not use any power saving mode or app and this problem arise in last week…

TerezaV. · 2017-06-20T19:50:32.000Z

Ok then, please try this:

go to your device´s settings
select “General” section in settings
select “Battery & Power saving”
make sure the “Battery saving” is either turned off or set to run when the battery is for example 15% (of course the battery power must be over this)

Let me know, whether it helps, thanks.

Announcements