Scan running for 14 hours and is still at 0%

Avast Free Antivirus / Premium Security
1

I installed avast free yesterday, updated then ran a full scan on my Windows 7 Pro i7 860 16GB RAM machine with 2 1TB drives and a 500GB hybrid. After 14 hours it still says 0% progress although it is scanning. It does say it detected 18 infected files but nothing is in the Virus Chest. Is there a log that I can use to figure out what is happening. As a c++ programmer I have several million files and a lot of these are executable and .obj files…

Edit: I ended up stopping the scan since it seems it was scanning the same 8 or so folders (all being code folders which it should have finished in the time I was watching). The 18 infected files ended up being 2 threats and both were highly likely to be false detections. One was from an old Microsoft SDK the second was a test program I wrote in VC6 11 or so years ago.

2

you can test the detected files at one of these places www.virustotal.com / www.metascan-online.com / www.jotti.org
you may post link to scan result here

3

if you think detection is wrong, you can use one of these options and report it to avast lab
you may add a link to this topic in case they reply here

You can upload files and report issues to avast here : http://www.avast.com/contact-form.php (select subject according to Your case)

You can use mail
send to virus@avast.com in a password protected zip file
mail subject: False Positive / undetected sample (select subject according to your case)
zip password: infected

or you can send files from avast chest
how to use the chest. http://www.avast.com/faq.php?article=AVKB21

4

Is there a log where I can find what was detected? I forgot the file names and I had already told the Virus Chest that these were not infected or similar.

5

Check the Scan Report of the scan that you ran.

Either the avastUI > Scan - Scan History at the bottom of the window (see attached image, click to expand) or the C:\ProgramData\AVAST Software\Avast\report file of the scan that you ran 'Full system scan.txt if that was the scan that you ran.

6

Thanks. I have some progress although I will probably have to finish this on Monday. Anyways one of the files that I thought was my code (named similar to projects I worked on in the past) was not my code however it was part of an opensource library dcmtk version 3.52 compiled using Visual C++ 6. I submitted the one file sample to virustotal and got the following result:

https://www.virustotal.com/en/file/82059da3c4a7637695a944ce5c6eee8f69078772d4a2138a961c15d5bbe1907d/analysis/1395498519/

The second file is VB_ForceFeedback.exe from the August 2002 Microsoft Platform SDK

https://www.virustotal.com/en/file/2c22d88a7a14244dd85b050f37db2b1b607ccba13692ca83dba3ddb77eda7302/analysis/1395499772/

7

Send the imagectn.exe and VB_ForceFeedback.exe to avast virus labs for analysis (false positive).

You can do this from the avast virus chest (if the files were sent there), just right click on the file in the chest and submit to virus lab.

Or you can use the Add to Chest if no longer in the chest and submit it/them for analysis.

8

Both submitted.

9

seems to be FP
First submission 2012-08-14 02:00:09 UTC ( 1 year, 7 months ago )

Publisher Microsoft Product Force Feedback Original name VB_ForceFeedback.exe Internal name VB_ForceFeedback File version 1.00

First submission 2014-03-22 14:28:39 UTC ( 2 hours, 48 minutes ago )

10

After a few full scans (some run for 10+ hours then canceled, some that said they finished in ~3 hours after pausing) it now is currently showing > 0% progress. One difference here is nothing is detected. Before this every scan had detected something (possibly more false positives from 12 + year old visual c++ 6 executables).