Greetings all,
My wife’s Sony VAIO laptop was acting up (Microsoft 8.1 was showing a 0x80004005 when she tried to copy files from an external hard drive). I suspected there might be a problem and ran a Quick Scan which turned up the following:
File:
C:\Users\Belen\Documents\WORK STUFF\Documents USB\PLANNING-ACTIV DIDÁCTICAS- CAP MEMORY\Curso Actividad Didáctica en la aula.exe
Threat:
Win32:Malware-gen
i went ahead and moved it to the chest but what else should I do?
these are the logs we need
follow instructions here https://forum.avast.com/index.php?topic=53253.0
we need Malwarebytes and Farbar Recovery Scan Tool logs, attach the logs, 3 logs total
also scroll down to … SPECIFIC INFECTIONS LOGS and follow MCShield instructions >> This log you must copy and paste
see below the box you write in … Attachments and other options
a malware expert will then assist you when online
Hello there
Here’s the MWBytes log, the FRST logs and the MCShield log.
Thanks for your assistance
After this could you let me know what problems remain
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint: HKLM-x32\...\Run: [mcui_exe] => "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey Toolbar: HKLM - No Name - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File S3 McComponentHostServiceSony; C:\Program Files\Sony\MSS\3.8.141\McCHSvc.exe [289256 2014-01-16] (McAfee, Inc.) Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: CMD: netsh advfirewall reset CMD: netsh advfirewall set allprofiles state ON CMD: ipconfig /flushdns CMD: netsh winsock reset catalog CMD: netsh int ip reset c:\resetlog.txt CMD: ipconfig /release CMD: ipconfig /renew CMD: netsh int ipv4 reset CMD: netsh int ipv6 reset EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.
I’m posting the logs from FRST and AdwCleaner.
Please let me know what I’ll need to do next, and thanks for your time and attention.
What problems are you experiencing now ?
None at the moment that I can see!
Does file copy now work ?
Yes, it seems to be working with no problems now. Thanks, and let me know if there’s anything else I should check.
Subject to no further problems 
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Remove tools
Download and run Delfix
Select the options as shown
https://dl.dropboxusercontent.com/u/73555776/delfix.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
https://dl.dropboxusercontent.com/u/73555776/javara.JPG
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme 
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe 