Scan WiFi not working

New Android (premium/paid version) user here . When I try to do a WiFi scan, I get the attached error message. After I enable the location permission per the prompt, it just freezes on the scan screen. This happens on both of my home networks. Both are standard 2.4/5Ghz WiFi networks with WPA2 security enabled. Suggestions?

Hi, are you using the Android 10? There has been a temporary problem with Wi-Fi scan, we are working on it, thanks for understanding.

I am using Android 10 on a Pixel 3a XL. I uninstalled the app but would like to try again when it’s fixed. If possible, can you post an update here when it’s fixed so I can try again then? Thanks for the update

I’ll follow the case and let you know.

Hi, it has been fixed in version 6.24.0, which has been released to 50% of users at the moment (the rest will get the update within a few days at the most).

Thanks, Tereza – I’m watching the Google Play store; it’s still on 6.23.9, but will install once the version is updated.

New update fixed it. Thanks for keeping an eye on that for me!

I have the same problem orange screen on wifi scan is there an update on when it will be fixed.

Hi Billy70, what app version are you using? If you are experiencing this problem under 6.24.0 or higher, please share more details, thanks.

I am using 6.23. I have samsung s10.

When I go to run the scan it comes up with an orange screen and you cant press anything.

Update to the latest version (6.24).

Sorry but can you tell me how to update to 6.24 as I can only see how to update virus.

Thanks

Please ignore I have found where to sonit

Thanks

You’re welcome.