scan

General Topics
1

i have done a scan which found 2 files with threats , i sent them to the chest but it would not do it … error acess denied (5) comes up . can anyone help ? thanks trish

2

Welcome to the forum.
We need some more information:
Whats the name of the infected file and where was it located? Which folder?

3

What is the malware name, infected file name, where was it found e.g. (malware name, C:\windows\system32\infected-file-name.xxx) ?

  • You could enable a boot time scan. From the avastUI, Scan Computer, Boot-time Scan, Schedule Now button and reboot.

Look in the C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5\report\aswBoot.txt file (XP location) C:\ProgramData\Alwil Software\Avast5\report\aswBoot.txt (Vista, Win7 location), check this file using notepad for info on the scan/detections, etc.

The boot-time scan should get round the access denied (file in use, etc.) issue as the scan happens before windows boots fully.