why is my scanner freezing when it`s about done. i have windows xp and the new avast
Which one? The on-access (Standard Shield) or the on-demmand scanning process?
i think its the on demand scanning
Can go to the program settings and turn on the creation of the report file (with “OK files” to be included as well in the report)? This way, you can find out where the scan really stopped (it’s going to be close to the end of the report).
After avast! disappears, check the end of the report file - the “troublesome” file is likely to be close to the end (close in the sense that this particular file will probably not be written in the report, but the previous one will be the last line, so it shouldn’t be hard to guess). We would certainly like to have this file - if it really causes problems to avast! - so that we could fix the problem.
The report file created (if you turned it on in program settings) will be (default location) at \Data\Report\Simple User Interface.txt
Additionally, I’d ask - how exactly is it freezing? Does only the scanner itself freeze, or the whole computer?
How long did you wait before concluding that it’s frozen? What sensitivity did you use, and was the scanning of archives enabled or disabled?
Thanks.