OK system two … I believe that is Gwen

Download the attached fix.txt to her desktop

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[]Press the run fix button
[
]A dialogue will appear asking for the location of fix.txt
[]Locate the fix.txt you downloaded and select
[
]Press run fix again