Scheduling is ignored with Win10

system · 2015-09-04T17:34:08.000Z

I have brand new computer, with Win10. Everything worked fine in my old XP, but “scheduling” of Scans has not worked in my new computer. I used to do scans at 10:10 each Tuesday and Friday. None has been done in one month. I made a phone call, and the support person did not understand what I said, but said that Avast was improperly installed, without telling me why.
Is anyone understanding or having the same issue? Also Win10 insists that I have older versions of Mozilla Firefox and Thunderbird.

schmidthouse · 2015-09-04T17:46:25.000Z

Well the first thing that comes to mind is whether or not the “brand new computer” came with an Anti Virus program PRE-INSTALLED and whether it was removed by venders Unistall Utility BEFORE installing Avast? ???

system · 2015-09-05T04:30:42.000Z

Excellent question, because I, just found out that McAfee was still on the computer, though disabled.
But, why is Avast working in every other way.
I will remove McAfee, and seee if it makes any difference, and, then, report.

Pondus · 2015-09-05T08:02:48.000Z

And run McAfee removal tool

How to uninstall or re-install supported McAfee products using the Consumer Products Removal tool https://service.mcafee.com/FAQDocument.aspx?id=TS101331

system · 2015-09-05T15:32:00.000Z

I had LiveSafe. Uninstall completed, removing everything, including Registry Keys.
Scheduled scan did not start. So, I created another one. Will see if it works.

system · 2015-09-06T21:11:23.000Z

Nothing happens. I tried to change times, twice, and the Scan does not start.
I may want to uninstall, and then reinstall, but why should it make a difference?
May bre it is a Registry foul up, as I see it for iTunes.

bob3160 · 2015-09-06T21:14:42.000Z

02perini post:5:

I had LiveSafe. Uninstall completed, removing everything, including Registry Keys.
Scheduled scan did not start. So, I created another one. Will see if it works.

Maybe you should have followed the instructions Pundus posted.

system · 2015-09-12T18:49:32.000Z

If it is not enough to uninstall McAfee, and remove any traces of it, I might as well give up on Avast. I don’t have a clue on which password I had to McAfee. I can’t believe this. But, I will try something.

bob3160 · 2015-09-12T19:00:26.000Z

02perini post:8:

If it is not enough to uninstall McAfee, and remove any traces of it, I might as well give up on Avast. I don’t have a clue on which password I had to McAfee. I can’t believe this. But, I will try something.

The problem isn’t Avast. The problem is properly removing your prior AV before you install a new one.

system · 2015-09-30T22:55:43.000Z

I did not reply before, because I got Avast to start a a Scan, as scheduled, twice, this month. I schedule scan twice each week.
So, it is not Avast! I decided to give up on it. It is lot easier to give up!

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