Since installing the new free version, Outlook has started putting a second email in the outbox, with no “To” (Unless it’s one that has a name attached - eg. Ian Shere [ian@citruskiwi.com]), no subject and no body. It, obviously, won’t send, but the outbox gets filled up with them.
I have checked that it really is Avast by disabling Outbound Email Scanning and it doesn’t happen.
I am experiencing the same issue on a registered Internet Security version 7.0.1426. I was also able to confirm this behaivor by disabling the e-mail scanning.
To clarify, I write and send an e-mail, it sends fine, however for each message sent, a second “blank” e-mail remains in the outbox
My user base isn’t crying out yet… but I am.
Assistance appreciated
Don
Windows 7 Pro sp1 w/Outlook 2007 sp3
I too have this issue. Help would be much appreciated!
This is not a random incident. Is there a solution?
See Also…
http://forum.avast.com/index.php?topic=94640.msg755492#msg755492
http://forum.avast.com/index.php?topic=95818.msg765068#msg765068
http://forum.avast.com/index.php?topic=94903.msg761534#msg761534
I’m a bit saddened that this was first reported on 29th Feb in this thread
http://forum.avast.com/index.php?topic=94640.msg755492#msg755492
And yet still no word on a solution or if Avast are planning to solve this. Please could someone let us know if anything is going to be done or should we look for a new AV package?
FWIW, I opened a support incident and was told to unistall / reinstall the product. I have not yet done this and find it an dissapointing, if not unacceptable response.
What a hassel to have to deal with licenses etc through the process of uninstall / reinstall.
Don
What a hassel to have to deal with licenses etc through the process of uninstall / reinstall.what is the hassel......you did save the mail with the license.....if so it will take you 30sek
it is possible that a clean reinstall would solve the problem (no guarantees), in spite of all the previous confirmations in other parts of the forum.
remember to use the uninstall utility when uninstalling. http://www.avast.com/uninstall-utility
please use the uninstall utility in safe mode.
i hope that an Avast developer will give an update on this issue.
I just want to confirm that I did have an issue with duplicates and in the post prior to mine a fix was suggested in the mail shield settings (by jfinlay), which I tried and voila…no more duplicates. 
Maybe this simple suggestion will work for folks with same issue I had. Rather then Re-istall :-
Screenshot of my settings.