"Secure DNS cannot run on this network"

system · 2015-10-09T06:40:35.000Z

I got same problem here in swe aswell, started yday (or i noticed it yday)
hope to see a answer and fix for it soon.

system · 2015-10-09T09:39:32.000Z

I am also having this issue.

system · 2015-10-09T21:24:35.000Z

lukor post:24:

myNameHere post:18:

I found the device injected into my network by running the Avast ‘Scan for network threats’ and if not for that feature, I may have never found the intruder. That said though, the person probably got in because the Secure DNS feature is inconsistent.

Hi myNameHere,
these two events can hardly have any connection. SecureDNS is a feature that protects your computer by encrypting all DNS traffic and forwarding the DNS traffic to our own servers - this does not affect how intruders get or not get into your network.

We have experienced a short backend outage of the SecureDNS servers several days ago, but the servers are now back on and running.

Lukas.

I got the same ‘intruders’ with the name Han Hoi &C. 9 of them to be precise. Apparently now they are gone.How do you explain these?

system · 2015-10-10T14:54:10.000Z

Hello everyone!

I have already tried fixing the Avast in the control panel, tried to boot the computer with and without the ethernet cable, tried to turn the Safe DNS on and off and, looked for new definitions of virus and software update and nothing worked.

Let’s try to find something in common between us:

In my case, this problem started after the last software update. Have you guys noticed if it started after this update too?

As i said before, i did not changed a thing in my network.

I’m a Windows 7 Professional user and i’m constantly updating my O.S.

cruiser25 · 2015-10-10T20:07:46.000Z

I.m using Windows 7 home premium SP 1. My problem started 2015.10.03. Eveything is updated. A member of the Avast team posted that they have had some problem with their secure server but that problem was now solved ? Everything shows green in the Avast UI All shields are up and everything is updated. But still that message apears about the secure DNS server. I was hoping for an answer from the person from the Avast team but still nothing. I´ve tried all the so called solutions, but they made no difference. So hopefully the rest of Avast is working. I have run all the different security checks in Avast pro antivirus and nothing seems wrong. But I just wont to get rid of that message that keeps me wonder about the safety.

GopherJohn · 2015-10-10T20:19:50.000Z

I have 3 laptops running Windows 7 SP1 with AIS. I have the “Secure DNS cannot run on this network” on all 3 machines. I’ve tried the Avast repair via Windows Control Panel, to no avail. This started a few days ago.

beegolden · 2015-10-11T06:52:58.000Z

cruiser25 post:31:

I.m using Windows 7 home premium SP 1. My problem started 2015.10.03. Eveything is updated. A member of the Avast team posted that they have had some problem with their secure server but that problem was now solved ? Everything shows green in the Avast UI All shields are up and everything is updated. But still that message apears about the secure DNS server. I was hoping for an answer from the person from the Avast team but still nothing. I´ve tried all the so called solutions, but they made no difference. So hopefully the rest of Avast is working. I have run all the different security checks in Avast pro antivirus and nothing seems wrong. But I just wont to get rid of that message that keeps me wonder about the safety.

exactly the same for me. I tried to submit a ticket, but that Avast website has connectivity issues! good grief …maybe they’re busy fixing this and that’s why they don’t have time to respond in the Forum

system · 2015-10-11T09:35:22.000Z

Ho una piccola rete domestica con due pc identici, entrambi con win 10 e protetti con Premier. In un dei pc tutto è ok, nell’altro appare la scritta: “Non è possibile eseguire Protezione DNS su questa rete”. Ho provato a reinstallare Premier, ma senza successo. Avete notizie?

Asyn · 2015-10-11T10:41:20.000Z

Stefano34 post:34:

Ho una piccola rete domestica con due pc identici, entrambi con win 10 e protetti con Premier. In un dei pc tutto è ok, nell’altro appare la scritta: “Non è possibile eseguire Protezione DNS su questa rete”. Ho provato a reinstallare Premier, ma senza successo. Avete notizie?

Please post English here, else use the forum section for your language.
→ https://forum.avast.com/index.php?board=21.0

beegolden · 2015-10-11T13:35:16.000Z

wanted to let you all know that I have submitted a Support Ticket on this issue. I’ve not yet received any email confirmation but hopefully we’ll get some answers. If so, I’ll let you know.

edt · 2015-10-13T11:33:16.000Z

Great! Mine is up and running again fine. It has obviously been fixed, thank you

BeSecure · 2015-10-13T11:42:20.000Z

It is fixed

avastuser2611 · 2015-10-13T12:05:30.000Z

it is also fixed.

BeSecure · 2015-10-13T12:10:12.000Z

N@URINE post:39:

it is also fixed.

Also for what ???

beegolden · 2015-10-13T12:26:19.000Z

edt post:37:

Great! Mine is up and running again fine. It has obviously been fixed, thank you

hmm, mine is not. but I’ll reboot to see if it might be - fingers crossed that all is now well

beegolden · 2015-10-13T12:59:26.000Z

beegolden post:41:

edt post:37:

Great! Mine is up and running again fine. It has obviously been fixed, thank you

hmm, mine is not. but I’ll reboot to see if it might be - fingers crossed that all is now well

restart did the trick. Hooray! Thanks Avast! Tech Team!!

GopherJohn · 2015-10-13T13:01:19.000Z

This resolved itself with a restart after a VPS update yesterday, on all 3 laptops. All 3 machines are shut down nightly.

system · 2015-10-13T15:52:34.000Z

Yup, works for me now also.
A reason and some info about why we all had the problem would be nice tho…

Asyn · 2015-10-14T04:19:56.000Z

Lastcaress post:44:

Yup, works for me now also.
A reason and some info about why we all had the problem would be nice tho…

Server side issues.

cruiser25 · 2015-10-14T17:07:49.000Z

As from today the message about secure DNS server is gone. Without doing nothing on my side. So evrything is back to normal again ?

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