Secure line Adapter says no internet/ unidentified network

Avast SecureLine VPN Avast SecureLine VPN for Windows
1

Hi,
I have secureline vpn(new user) ,however its strange that the secure line adapter says no internet(local area connection says it has internet).I can go online and search stuff,however I not sure if the vpn thing is working.(using mobile internet via usb tethering). Is this how it should be?

2

Click here to test: http://securedns.ff.avast.com/

3

This shows that I’m not connected.

https://screencast-o-matic.com/screenshots/u/Lh/1547330696968-86188.png

However, SecureLine states the following,

https://screencast-o-matic.com/screenshots/u/Lh/1547330798993-63547.png

I’m reporting this to Avast for clarification.

4

Hi Bob, it works for me.

5

That’s nice but, it doesn’t work for me.

6

Did you get updated to the latest version of SecureLine (5.1.419)…!?

7

That’s the version that’s running.

https://screencast-o-matic.com/screenshots/u/Lh/1547383122301-78619.png

8

OK, to check your connection in detail, click here: http://ip-info.ff.avast.com/v1/info

9

Still doesn’t change the fact that I’m being told I’m Not Secure.
I know Secure Line is working but, the test apparently is not.

10

As said, the test works for me, best you wait for one of the devs. Cheers

11

That’s why I reported this. :slight_smile:

12

Roger that! Enjoy your Sunday. :slight_smile:

13

I will. I have a presentation scheduled in another 1 1/2 hrs. :slight_smile:

14

Bob, I get that sometimes too.

A reboot while connected usually solves it. Seems it has to do with Avast knowing (is connected to) where my system is and only happens when I reboot my router, thus changing my actual real dynamic IP address. Had that issue for years now.

15

It’s a little hard to reboot the hotels router… :slight_smile:

16

Yep, seems that would be the case… Router IP is what Avast keys on and would be lost if router is disconnected…

Bob, I meant doing a system reboot instead works if connected during the reboot. A workaround I found some time back.

My bad.

Or, sometimes doing a vps update is all it takes otherwise.

17

Hi PoppyLopy,
thanks for the report.

From the description it is not very clear what your issue is (you wrote that your Internet connection is working well). You can verify that the VPN connection is established in main Secureline window though. You should be able to clearly note there that you are connected to chosen location (green check mark).
If you’re not satisfied with such answer could you please provide more detailed information - preferably screenshot of your issue?

Thanks,
mates03