1

My Secure Line is always unavailable now! whats wrong? my licence is valid

2

You could try the latest beta version. It addressed this problem.
More information at: https://forum.avast.com/index.php?topic=175753.0

3

Are you using the “Stand alone” version or the version incorporated in Avast?

4

Stand Alone? Dont think i understand what you are talking about…

5

Did you download it from here:
https://www.avast.com/en-us/secureline-vpn
Or, are you using SecureLine that was installed when you installed Avast ???

6

Yes I use SecureLine that was installed when I installed Avast

7

If you don’t want to try the beta, you’ll need to wait till it’s released as a final.

8

For how long should i wait?

9

I’m an Avast user just like you. I don’t know how much longer the beta will remain as a beta.

10

is it the only way to get my SecureLine worked? to try the beta version?

11

I’ve alerted Avast. Let’s see if that helps to get you an answer.

12

Thank you!

13

Hi, I can confirm that your license is valid in our systems. Would you mind to check your installation with http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe ? Then please let the tool upload support package for further analyses. More details https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
It would be great if you let us know when you upload the file…

14

Ok i did it at last. What next?