Secure line

system · 2015-08-30T11:47:16.000Z

My Secure Line is always unavailable now! whats wrong? my licence is valid

bob3160 · 2015-08-30T14:54:36.000Z

jocker999 post:1:

My Secure Line is always unavailable now! whats wrong? my licence is valid

You could try the latest beta version. It addressed this problem.
More information at: https://forum.avast.com/index.php?topic=175753.0

schmidthouse · 2015-08-30T15:42:04.000Z

jocker999 post:1:

My Secure Line is always unavailable now! whats wrong? my licence is valid

Are you using the “Stand alone” version or the version incorporated in Avast?

system · 2015-09-15T17:59:52.000Z

schmidthouse post:3:

jocker999 post:1:

My Secure Line is always unavailable now! whats wrong? my licence is valid

Are you using the “Stand alone” version or the version incorporated in Avast?

Stand Alone? Dont think i understand what you are talking about…

bob3160 · 2015-09-15T19:08:41.000Z

jocker999 post:4:

schmidthouse post:3:

jocker999 post:1:

My Secure Line is always unavailable now! whats wrong? my licence is valid

Are you using the “Stand alone” version or the version incorporated in Avast?

Stand Alone? Dont think i understand what you are talking about…

Did you download it from here:
https://www.avast.com/en-us/secureline-vpn
Or, are you using SecureLine that was installed when you installed Avast ???

system · 2015-09-15T22:29:56.000Z

Yes I use SecureLine that was installed when I installed Avast

bob3160 · 2015-09-15T23:01:06.000Z

jocker999 post:6:

Yes I use SecureLine that was installed when I installed Avast

bob3160 post:2:

jocker999 post:1:

My Secure Line is always unavailable now! whats wrong? my licence is valid

You could try the latest beta version. It addressed this problem.
More information at: https://forum.avast.com/index.php?topic=175753.0

If you don’t want to try the beta, you’ll need to wait till it’s released as a final.

system · 2015-09-15T23:13:49.000Z

For how long should i wait?

bob3160 · 2015-09-15T23:15:55.000Z

jocker999 post:8:

For how long should i wait?

I’m an Avast user just like you. I don’t know how much longer the beta will remain as a beta.

system · 2015-09-15T23:48:57.000Z

is it the only way to get my SecureLine worked? to try the beta version?

bob3160 · 2015-09-16T00:39:20.000Z

I’ve alerted Avast. Let’s see if that helps to get you an answer.

system · 2015-09-16T00:43:44.000Z

Thank you!

lukas.hasik · 2015-09-16T08:46:18.000Z

jocker999 post:1:

My Secure Line is always unavailable now! whats wrong? my licence is valid

Hi, I can confirm that your license is valid in our systems. Would you mind to check your installation with http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe ? Then please let the tool upload support package for further analyses. More details https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
It would be great if you let us know when you upload the file…

system · 2015-11-20T14:09:04.000Z

lukas.hasik post:13:

jocker999 post:1:

My Secure Line is always unavailable now! whats wrong? my licence is valid

Hi, I can confirm that your license is valid in our systems. Would you mind to check your installation with http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe ? Then please let the tool upload support package for further analyses. More details https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
It would be great if you let us know when you upload the file…

Ok i did it at last. What next?

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