I’ve been using SecureLine for a while now, but recently I’ve been unable to connect via wifi. It seems to work fine using with an ethernet cable or 3G. I have the same router as before when it was working and haven’t made any changes to it. I’m using windows 10. Thank you.
What OS/SP ?
What happens if you try to use it with WiFi ?
What have you already tried to solve it ?
What OS/SP ?
Windows 10 Home Version 1607 64 bit.
What happens if you try to use it with WiFi ?
It says it connects but i’m unable to open any webpages. Then it keeps disconnecting and connecting but I’m never able to open a webpage. Sometimes I get a message that states that SecureLine has encountered a technical issue.
What have you already tried to solve it ?
uninstalled the component and re-installed it, reboot. Repaired the whole software from the unistall menu, reboot. Installed the stand alone version, reboot. Filed a ticket with customer service 9 days ago, still no response.
Thank you
Update
Turned off windows firewall and router’s SPI firewall and nothing still. It’s been 12 days since I contacted customer support and no response yet.
Please post your ticket ID here.
#696585