SecureLine VPN has encountered a technical issue

system · 2017-02-09T22:38:02.000Z

For a week I haven’t been able to connect using Avast SecureLine VPN. I have tried uninstalling and reinstalling the component, even tried the stand alone version and nothing works. I have been trying to contact customer support, where I have an open ticket and i’ts been over a week, I have sent multiple requests and still no response. If this is the customer support for paying customers, can’t imagine what it is for free users. I downloaded the new update that changed the interface, but still nothing works.

Eddy · 2017-02-09T22:51:02.000Z

The problem is that you submitted multiple tickets.
Each time you submit a new ticket, you will be put back to the bottom of the stack. (FiFo system)

system · 2017-02-09T22:55:40.000Z

No, it’s the same ticket. I have just been replying to the same one. I was actually planning on creating a new ticket to see if I would get a response, since when I first created the ticket they quickly responded asking for my account number, sent it right away but never heard back from them after that.

Rednose · 2017-02-09T23:09:01.000Z

Hi corralescarlos, welcome to the forum

Can you please post your Ticket ID, than we can ask attention for it.

Greetz, Red.

system · 2017-02-09T23:12:07.000Z

Gladly,

#696585

Thank you

Rednose · 2017-02-09T23:36:03.000Z

I have put it forward, and will keep monitoring.

Greetz, Red.

system · 2017-02-09T23:36:55.000Z

Thank you Red, really appreciate it.

system · 2017-02-10T20:51:03.000Z

No response yet from customer service. Does anyone know how to get a refund?

Eddy · 2017-02-10T21:18:21.000Z

https://www.avast.com/faq.php?article=AVKB24

system · 2017-04-04T17:39:32.000Z

Yup if avast don’t get the vpn working as a vpn, then I will want a refund also

system · 2017-04-26T02:21:22.000Z

I’ve had the exact same problem for 2 days now. Unusual thing is, if I connect via the main AVAST program, it will tell me that I am connected to the Secureline, but if I click on the little icon next to the time in the bottom right corner, I get that error message. So I don’t know if I am secured or not secured.

I have a trial version and it will automatically start deducting funds from my credit card. I think I will change the setting s that I won’t need to pay for it once the trial eriod is over if others are having the same trouble and nobody to fix it.

system · 2017-05-01T10:36:14.000Z

Asyn · 2017-05-01T10:41:13.000Z

Contact support: https://support.avast.com/support/tickets/new

system · 2017-05-01T11:07:01.000Z

I haven’t been able to connect using Avast SecureLine VPN.Since the automatic renewal option kicked in a few days ago, I have been kicked out of using the VPN that I paid $74.99 A.U. I have tried uninstalling and reinstalling the program and nothing works. I have been trying to contact customer support but I keep getting diverted to india where they state they are AVAST but their not. Their website looks real and for a security firm like AVAST its really poor that AVAST does not monitor ghost websites pretending to be AVAST. I eventually got through to the real AVAST but only by calling from Australia to the USA that went through to the philippines at a great cost…

I have a magnitude of AVAST programs and protection I pay for that run into hundreds of dollars annually!! AVAST wanted me to pay another $119 Australian to fix their VPN program remotely by trying to EXTORT more money. “we cant force you to use the service but we wont fix what you paid for” I have spent over four hours on the phone calling international numbers because their free call numbers 1-800 dont work from Australia. I once respected AVAST but after the argumentative behaviour from their customer extort service, I do not recommend the use of their products. What a scam!! AVAST virus protection that lets viruses in only for you to pay for a VPN that wont work so you can pay again to remove a virus that should not have been there in the first place. THIS is the customer support for premium paying customers… In reality what do they care??? We pay big western dollars for a product that pays poor counties a fraction for technical support. BEWARE …

Asyn · 2017-05-01T11:15:44.000Z

tgcameradude post:14:

I haven’t been able to connect using Avast SecureLine VPN.Since the automatic renewal option kicked in a few days ago, I have been kicked out of using the VPN that I paid $74.99 A.U. I have tried uninstalling and reinstalling the program and nothing works. I have been trying to contact customer support but I keep getting diverted to india where they state they are AVAST but their not. Their website looks real and for a security firm like AVAST its really poor that AVAST does not monitor ghost websites pretending to be AVAST. I eventually got through to the real AVAST but only by calling from Australia to the USA that went through to the philippines at a great cost…

I have a magnitude of AVAST programs and protection I pay for that run into hundreds of dollars annually!! AVAST wanted me to pay another $119 Australian to fix their VPN program remotely by trying to EXTORT more money. “we cant force you to use the service but we wont fix what you paid for” I have spent over four hours on the phone calling international numbers because their free call numbers 1-800 dont work from Australia. I once respected AVAST but after the argumentative behaviour from their customer extort service, I do not recommend the use of their products. What a scam!! AVAST virus protection that lets viruses in only for you to pay for a VPN that wont work so you can pay again to remove a virus that should not have been there in the first place. THIS is the customer support for premium paying customers… In reality what do they care??? We pay big western dollars for a product that pays poor counties a fraction for technical support. BEWARE …

Hi, I reported it for you.

system · 2017-05-04T12:44:34.000Z

corralescarlos post:1:

For a week I haven’t been able to connect using Avast SecureLine VPN. I have tried uninstalling and reinstalling the component, even tried the stand alone version and nothing works. I have been trying to contact customer support, where I have an open ticket and i’ts been over a week, I have sent multiple requests and still no response. If this is the customer support for paying customers, can’t imagine what it is for free users. I downloaded the new update that changed the interface, but still nothing works.

Eddy · 2017-05-04T13:01:43.000Z

Customer service is not done by phone, it is done through the ticket system (paid users only) or on this webboard.
avast doesn’t charge anything for support.
The $119 is a third party that only handles certain things for the avast products as clearly is mentioned on the website.
https://www.avast.com/en-us/total-care

bob3160 · 2017-05-04T13:04:47.000Z

imsmadar post:16:

corralescarlos post:1:

For a week I haven’t been able to connect using Avast SecureLine VPN. I have tried uninstalling and reinstalling the component, even tried the stand alone version and nothing works. I have been trying to contact customer support, where I have an open ticket and i’ts been over a week, I have sent multiple requests and still no response. If this is the customer support for paying customers, can’t imagine what it is for free users. I downloaded the new update that changed the interface, but still nothing works.

Post your ticket # here and we’ll try to alert Avast directly. Sorry for your troubles.

Eddy · 2017-05-04T13:13:46.000Z

The problem is likely the sending of multiple requests.
Each time you do so will put you back at the bottom of the stack (FiFo)
Just have patience.

system · 2017-06-21T12:38:51.000Z

corralescarlos post:1:

For a week I haven’t been able to connect using Avast SecureLine VPN. I have tried uninstalling and reinstalling the component, even tried the stand alone version and nothing works. I have been trying to contact customer support, where I have an open ticket and i’ts been over a week, I have sent multiple requests and still no response. If this is the customer support for paying customers, can’t imagine what it is for free users. I downloaded the new update that changed the interface, but still nothing works.

Kindly let me know has this problem is fixed yet?

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