I am having the same problem, i can’t connect to a location , due to some technical problem… can someone help me pls???
The V:PN is working:
http://screencast-o-matic.com/screenshots/u/Lh/1506864895706-19028.png
If you are having a problem, contact Avast:
http://support.avast.com/support/tickets/new
If you’ve already done that, then post your Ticket # here.
Without following these steps, all you’re doing is posting complaints.
You aren’t solving your problem.
Same as me… 2 days in a row same problems.
Did you submit a ticket to get help ???
I got the same problem since yesterday.I tired to restart my computer and re-install the AntiVirus Program but it fail.After I re-install AntiVirus Program,I can’t log in my account.It apprear ‘Could not connect your device to your account’.So I submmited a ticket.(#05418411).While waiting the reply,I logged in to my account via website,I can’t find SecureLine VPN license from my account which I already purchased.I looked back the order confirmation email,it doesn’t attach the license file in the email.I really don’t know what to do except submit another ticket(#05419725).Well,hopefully it will solve.
Each new ticket starts the wait all over again. Have a little patience. 
Usually how long to wait?It’s been 3days since my last ticket. 
Well,I got the email shortly I posted this. 